새로운 정보기술이 경영환경 및 성과에 미치는 영향에 관한 탐색적 연구
The Study on the New Information Technology on Business
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초록
본 연구에서는 경영 프랙티스(Business Practices)에서의 정보통신기술의 영향과 경영 성과를 탐색하였다. 경영 프랙티스(Business Practices)로는 고객관계관리(CRM), 공급사슬관리(SCM), 비즈니스 프로세스 아웃소싱(BPO), 글로벌화(Globalization)를 고려하였다. 경영 성과에는 전반적 경영 성과와 기능 부문의 비용이 포함되었다. 자료는 국제비교연구의 일환으로 수행되고 있는 BIT(The Business and Information Technologies) 조사연구에서 수집된 데이터를 사용하였으며, 이중 한국과 미국의 데이터를 사용하여 경로분석 모델의 결과를 비교하였다. 한국의 경우 SCM상에서의 커뮤니케이션에 정보통신기술의 수용도가 영향을 주고 있으나 유의한 경영성과로 연결되지는 못하고 있는 반면, 미국의 경우 생산비용의 절감으로 이어지는 점이 특이한 결과로 나타났다.
Abstract
Emergence of information and communication technologies (ICTs) has changed the life style of consumers. However, literature on their influences on businesses is limited. In this paper, we explore impacts of ICTs on business practices and resulting business performances. Customer relationship management, supply chain management, business process outsourcing and globalization are considered as business practices. Business performances include overall business performances and functional area costs. Data sets are collected as a part of The Business and Information Technologies (BIT) project. Results from path analysis models are compared using Korea and US data sets. In Korea, while ICTs have a strong impact on communication on supply chain, the impact does not result in significant business performances. However, ICTs adoption is directed to performance improvement through SCM practices.
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