공급사슬관리에서 관계적 요인 및 협업적 IT요인의 영향
The Effect of Relational and Cooperative IT Factors in SCM
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초록
SCM을 구축한 기업에서 IT관리자들이 직면하는 중요한 이슈중 하나는 SCM을 조직에서 뒷받침하고 이용하기 위해서 공통사상 및 신뢰와 같은 관계적 요인 및 협업적 IT요인의 영향력을 파악하는 것이다. 본 연구에서는 이러한 점을 파악하기 위해 국내 SCM의 주요기업에 대한 실증연구를 바탕으로 SCM을 연계하는 관계요인 및 협업적 IT요인들이 SCM통합 및 SCM성과에 어떤 영향을 미치는 지를 검증하고자 한다. 본 연구는 SCM환경 하에서 관계요인의 공통사상 및 신뢰, 협업적 IT요인의 IT인프라 및 IT성과의 성과측정 요소들을 설정하고 이들 요인들간 관계에 대해 설문조사를 바탕으로 통계적 검증을 시도하고자 한다. 분석결과 공통사상 및 신뢰와 같은 관계적 요인은 SCM통합과 SCM성과 모두에 유의한 관계를 가지는 것으로 나타났다. 특히 이와 같은 결과의 의미는 공통사상은 SCM통합과 SCM성과에 직접적으로 영향을 미치고, 이와 함께 SCM통합 요인을 경유하여 SCM성과에 간접적으로 영향을 미침을 의미한다. 또한 신뢰요인은 SCM성과에 직접적으로 영향을 미치기도 하지만 SCM통합을 경유하여 간접적으로도 영향을 미치는 것으로도 볼 수 있다.
Abstract
Supply chain management(SCM) is a digitally enabled interfirm process capability that has been receiving significant attention. Best practice examplars suggest that digital platforms play a critical role in managing supply chain activities and partnerships that generate performance gains for firms. However, there is limited academic investigation on how and why relational determinants and information technology can create performance gains for firms in a supply chain management context. We draw on the emerging IT-enabled organizational capabilities perspective to suggest that firms that develop IT infrastructure integration for SCM and leverage it to create significant performance gains. The result suggest that integrated IT infrastructures enable firms to develop the higher-order capability of supply chain process integration. This capability enables firms to share information with their supply chain partners. Furthermore, IT-enabled supply chain integration capability results in significant and sustained firm performance gains, especially in SCM integration and revenue. This study provides insights into real-world SCM efforts, an area where there have been relatively few empirical studies based on field data because of the dominance of analytical modeling and practitioner case study as the main approaches to the study of SCM. The organizational factors that need focus when a firm is embarking on e-business initiatives are identified. The importance of improving and sustaining higher levels of IT-infra is highlighted. An understanding of the key factors affecting SCM effectiveness will put practitioners in a better position to design appropriate strategies to deal with SCM deployment and, consequently, to enhance its benefits. The same lessons apply to IT managers faced with supporting organizational SCM programs and can guide them in adopting appropriate guidelines and managerial postures that will ensure successful SCM initiatives.
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