韓日ビジネス・コミュニケーションにおけるコンフリクトの諸相 —製造業を中心に—

Abstract

This study aims to analyze the differences in the conflicts being experienced by businesspersons in Korean manufacturing firms in Japan and Japanese manufacturing firms in Korea. Using a questionnaire on issues largely related to language, non-language factors, conversation style and behavior patterns, a total of 176 samples were collected, and four people were interviewed. A crossover analysis was conducted with Japanese and Korean manufacturing companies, nationality and gender as variables. The findings of the analysis are as follows: Variables Factors showing significant results(P-value＜0.05) Nationality method of refusal, exaggerated behaviors and reactions, concept of time, emphasis on process and outcome, cell phone etiquette, drinking manners, Korean and Japanese manufacturing companies cell phone etiquette, sexual harassment Gender e-mail, friendship building, sexual harassment The differences observed in this study are mainly attributable to cultural factors. Businesspersons may negatively perceive the cultural differences they experience in their workplaces with regard to the use of circumlocution in speech, flexibility in interactions, and the level of emphasis on process, privacy and individualism. Moreover, continued negative perceptions are likely to give rise to conflicts. If educational programs are developed based on the findings of this study and carried out in businesses, they can be expected to help reduce to some extent the incidence of conflicts concerning communication.