韓日ビジネス・コミュニケーションにおける コンフリクトの諸相 -金融業を中心に-

Abstract

This study aims to analyze the differences in the conflicts being experienced by businesspersons in Korean finance firms in Japan and Japanese finance firms in Korea. Using a questionnaire on issues largely related to language, non-language factors, conversation style and behavior patterns, a total of 67 samples were collected, and five people were interviewed. A crossover analysis was conducted with Japanese and Korean finance companies, nationality and gender as variables. The findings of the analysis are as follows: VariablesFactors showing significant results(P-value＜0.05)NationalityUsage of honorifics, method of refusal, greeting, concept of time, cell phone etiquette, drinking manners, sexual harassmentKorean andJapanese financecompaniesUsage of honorifics, indirect expressions (method of refusal), decision-making, emphasis on process and outcome, customer serviceGenderNone The differences observed in this study are mainly attributable to cultural factors. Businesspersons may negatively perceive the cultural differences they experience in their workplaces with regard to the use of circumlocution in speech, flexibility in interactions, and the level of emphasis on process, privacy and individualism. Moreover, continued negative perceptions are likely to give rise to conflicts. If educational programs are developed based on the findings of this study and carried out in businesses, they can be expected to help reduce to some extent the incidence of conflicts concerning communication.