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사이버 괴롭힘의 목격 후 행위에 영향을 미치는 요인 : 방관 및 가담, 중재 행위를 중심으로

Influences on Cyberbullying Non-Intervention, Participation,and Mediation Decisions: Challenges after the Leadership Shift in 2017-18

조윤경|유재웅
언론정보연구소 (Institute of Communication Research)|2018.05|언론정보연구 (Journal of Communication Research)|제55권 제2호|pp. 258-289|DOI 10.22174/jcr.2018.55.2.258

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perceived social supportCyberbullying공감 능력사이버 괴롭힘 목격사회적 지지감목격자 수가해자 및 피해자와의 친밀도empathetic capabilitiesnumber of witnessescloseness with perpetrators and victims
주제분류신문방송학

초록

본 연구는 사이버 괴롭힘(cyberbullying) 목격 후 행위에 영향을 미치는 요인을 분석하는 것이다. 행위에 영향을 미치는 요인은 심리와 상황으로 구분하여 심리적 요인은 공감능력과 사회적 지지감으로, 상황적 요인은 목격자 수, 익명성, 가해자 및피해자와의 친밀도로 구분하였다. 사이버 괴롭힘 목격 경험이 있는 고등학생, 대학생 1,140명을 대상으로 온라인 설문조사를 실시한 후 회귀분석 한 결과, 가족의 사회적 지지감은 가담과는 부적 관계, 중재와는 정적 관계를 보이고, 온라인 지지감은 방관 행위는 부적 관계, 중재 및 가담 행위와는 정적 관계를 보였다. 목격자의 공감능력이 높을수록 가담 행위는 적고 중재는 적극적으로 하였다. 목격자 수와 익명성은 가담 행위와 부적 관계를 보이고, 가해자와의 관계가 친밀할수록 방관 및 가담 행위를 많이 하고, 중재행위는 적게 하였다. 한편 피해자와의 친밀도는 방관 행위는 부적, 중재 행위와는 정적 관계를 보였다.

Abstract

This study attempted an analysis of the factors influencing whether individuals intervene or abstain from responding in cases of cyberbullying. It examined the factors influencing behaviors after witnessing cyberbullying, which were classified into “non-intervention,” “participation,” and “mediation” types. Factors were broadly categorized into personal and situational types, where personal factors were analyzed in terms of perceived social support and empathetic capabilities and situational factors were analyzed in terms of number of witnesses, anonymity, and closeness with the perpetrator and victim. An online questionnaire was administered to 1,140 high school and university students with experience witnessing cyberbullying. Regression analysis of the results showed family-based social support to be negatively correlated with participation in bullying and positively correlated with meditation, while perceived online support was negatively correlated with non-involvement and positively correlated with both mediation and participation. Participation acts were less common and mediation more active for witnesses with higher empathetic capabilities. Theoretical and practical implications and limitations of the study are discussed in the conclusion.

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