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집단토론 면접에서의 초기 커뮤니케이션 전략 선택: 인지된 직무 상호의존도와 경쟁률의 상호작용 효과

Effects of Position Interdependency and Competitiveness on Communication Strategy Selection in Group- discussion Employment Interviews

최창식
언론정보연구소 (Institute of Communication Research)|2019.05|언론정보연구 (Journal of Communication Research)|제56권 제2호|pp. 330-371|DOI 10.22174/jcr.2019.56.2.330

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참고문헌

키워드

갈등관리conflict management취업 면접직무 의존도커뮤니케이션 전략협상 전략employment interviewposition interdependencycommunication strategy
주제분류신문방송학

초록

집단토론 면접은 대상자들의 다양한 커뮤니케이션 능력을 비교 검증할 수 있다는 점에 서근래많은기업과조직의인재선발과정에서적용되고있다.그러나미래의동료가될 수도있는경쟁자앞에서자신의의견을제시하고또토론을진행해나가야한다는부담 은 필연적으로 토론 면접 대상자들로 하여금 어떻게 타인들과 커뮤니케이션을 해 나갈 지에 대한 고민을 하게 한다. 이에 본 연구는 면접 대상자들에 의해 인식된 지원 직무의 상호의존도와 채용 경쟁률이 면접 직전의 커뮤니케이션 전략 선택에 어떠한 영향을 미 치는지 모의실험을 실시하여 대학생 213명의 응답을 살펴보았다. 연구 결과, 직무의 상 호의존도가 높다고 인식할수록 통합적 커뮤니케이션 전략과 해법 지향적 갈등관리 전 략, 그리고 통합적 협상전략에 대한 선호가 증가하는 것으로 나타났다. 반면 경쟁의 정도 가높게인지될수록통합적커뮤니케이션전략및통합적협상전략선택의선호는감소 했다. 한편, 직무 상호의존도가 통합적 커뮤니케이션 전략과 해법 지향적 갈등관리 전략 선택에 미치는 영향이 경쟁률에 대한 인식에 의해 조절되고 있음이 발견되었다. 결과를 종합해볼때,기업들이채용직무의성격과경쟁정도에대해면접대상자들에게사전에 충분한 정보를 제공하는 것이 보다 효율적으로 집단토론 면접을 수행하는데 있어 도움 이될것으로보인다.

Abstract

The current study focuses on the communication strategy selection of job candidates in group-discussion employment interview, because group-discussion is a representative employment interview type in that interactions and communications among job candidates are salient and critical when compared to other types of hiring interview. Specifically, the effects of candidates’ perception toward position interdependency and competitiveness on the selection of integrative communication strategy, solution-oriented conflict management strategy, and integrative negotiation tactic were examined. A web-based experiment that employed hypothetical group employment interview scenarios as stimuli was conducted, and responses from 213 college students were analyzed. Results revealed that candidates’ perceptions of position interdependency positively influenced the selection of integrative communication strategy and solution-oriented conflict management strategy, and perception of competitiveness moderated the influences of position interdependency on target variables.

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