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개인의 집단주의 성향이 업무에서의 커뮤니케이션 만족도에 미치는 영향 : 팀의 집단주의 성향과 업무 상호의존도 인식의 매개 효과

The Effect of Collectivism on Team Communication Satisfaction through Double-mediation of Perceived Team I-C and Task Interdependency

최창식
한국소통학회 (Korean Speech & Communication Association)|2019.02|한국소통학보 (Journal of Speech, Media and Communication Research)|제18권 제1호|pp. 191-226|DOI 10.22902/jsmcr.2019.18.1.006

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키워드

팀워크Teamwork개인주의-집단주의조직 커뮤니케이션Organizational communicationIndividualism-collectivism업무 상호의존성Task interdependency

초록

오늘날 많은 조직과 기업들은 팀 체계를 통해 업무를 수행하고 있으며, 이에 따라 팀의 효율성과 그것을 향상하기 위한 방안에도 많은 이목이 집중되고 있다. 팀의 목표 수행과정에 영향을 미치는 여러 가지 요인들 가운데 본 연구는 팀 구성원들의 집단주의적성향과 업무의 상호의존성에 주목하였으며 이들 요인이 업무 수행과정에서의 커뮤니케이션 만족도에 미치는 영향을 살펴보았다. 138명의 대학생들을 대상으로 단일사례 표본연구를 수행한 결과, 팀 구성원의 집단주의 성향은 커뮤니케이션 만족도에 유의미한 효과를 미치며, 팀 구성원이 인식한 팀 전체의 집단주의적 성향에 대한 인식, 그리고 주어진 업무의 상호의존도에 대한 인식은 개인의 집단주의 성향과 커뮤니케이션 만족도를이중 부분매개하는 것으로 나타났다. 본 연구의 결과는 팀 체계의 효율성을 증대시키고조직 구성원들의 업무 수행과정에서의 커뮤니케이션 만족도를 증가시킬 수 있는 실무적인 함의를 제공하리라 기대된다.

Abstract

With the prevalence of teams, organizations and relevant scholars have paid significant attention on increasing effectiveness of teamwork. Among the factors that influence teamwork efficiency, the current study focused on team members’ individualism and collectivism (I-C) and task interdependency. Specifically, individuals’ perceptions on collective I-C of other team members and perceived task interdependency in relation to communication satisfaction were examined through a one-shot case study. After the completion of a three-week team presentation project, 138 college students participated in a survey that asked for their perception about teamwork and communication satisfaction during the period. Results indicated that the degree of individual team member’s collectivism has a direct effect to his or her communication satisfaction. In addition, collective team’s I-C and task interdependency double-mediate the effect between the two main variables. From the results, a serial mediation model was identified. The results of the current study may provide further understandings about increasing teamwork and team members’ work and communication satisfaction.

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