본문 바로가기
KERD
논문KCI 등재

일-가정 갈등과 조직시민행동간 직무소진의 매개효과와 주도적 성격의 조절효과

Mediating effect of burnout between work-family conflict and organizational citizenship behavior and the moderating effect of Proactive Personality

한진환
한국디지털정책학회 (The Society of Digital Policy & Management)|2020.09|디지털융복합연구 (Journal of Digital Convergence)|제18권 제9호|pp. 113-124|DOI https://doi.org/10.14400/JDC.2020.18.9.113

0

조회

0

다운로드

3

인용

0

참고문헌

키워드

조직시민행동직무소진Burn out주도적 성격일-가정 갈등Proactive PersonalityWork-family conflictOrganizational Citizen Behavior가정초래 갈등일초래 갈등Work interference with Family(WIF)Family interference with Work(FIW)

초록

본 연구의 목적은 일-가정갈등이 조직시민행동에 미치는 영향과 그 관계에서 직무소진의 매개효과와 일-가정갈등의 인한 직무소진과 조직시민행동간 주도적 성격의 조절효과에 대해 검증하였다. 연구의 표본은 대전시, 세종자치시, 충남북도 소재 병원 및 콜센터의 구성원을 대상으로 하였으며 331부를 분석에 활용하였다. 연구결과 첫째, 일초래갈등(WIF)이 조직시민행동에 미치는 부(-)의 영향을 확인하였다. 또한 가정초래 갈등(FIW)이 조직시민행동에 미치는 부(-)의 영향을 확인하였다. 둘째, 일초래갈등(WIF)과 조직시민행동간 직무소진의 매개효과 있는 것으로 나타났으며, 가정초래갈등(FIW)과 조직시민행동간 직무소진의 매개효과는 없는 것으로 나타났다. 셋째, 주도적 성격은 일-가정갈등으로 인한 직무소진과 조직시민행동간에 조절효과가 있는 것으로 나타났다. 이는 직장에서 일-가정갈등으로 인한 직무소진과 조직시민행동간의 관계를 주도적 성격이 완화시킨다는 것을 입증하였는데, 이는 일-가정 갈등에서 구성원의 주도적 성격의 필요성을 규명하였다는 점이 큰 의의가 있다. 따라서 추후에는 더 다양한 개인특성을 조절변수로 고려해야 할 것이다.

Abstract

The aim of this study is to examine the effect of the work-family conflict on the organizational citizenship behavior, to examine the mediating effect of burnout in that relation and to verify the moderating effect of proactive personality between burnout by work-family conflict and organizational citizenship behavior. For study samples, total 331 copies were collected from the members of hospitals and call centers in Daejeon, Sejong and Chungcheongnam-do and Chungcheongbuk-do. The results are as follows: firstly, it was found that, Work Interference with Family(WIF) had negative (-) effect on the organizational citizenship behavior. And, Family Interference with Work(FIW) had negative (-) effect on the organizational citizenship behavior. Secondly, there was a mediating effect of burnout between Work Interference with Family(WIF) and organizational citizenship behavior. And, there was no mediating effect of burnout between Family Interference with Work(FIW) and organizational citizenship behavior. Thirdly, proactive personality had a moderating effect between burnout due to work-family conflict and the organizational citizenship behavior. It proved that the relation between burnout due to work-family conflict and the organizational citizenship behavior through proactive personality of members concerning the negative effect of burnout caused by the work-family conflict at the workplace can be reduced by the proactive personality. It is significant in that this study proved the necessity of proactive personality of members in the work-family conflict. Therefore, more diverse personal characteristics should be considered as control variables in the future.

참고문헌 (81)

  1. Rando Kim, "Trend Korea 2018" (2017), miraebook
  2. 김유경, "일-가정 균형의 개념과 일-가정 갈등 및향상과의 관계: 기혼 남성의 일 및 가정생활만족도에 대한 영향을 중심으로", 가족과 문화, 28(3), pp.1~31 (2016), 한국가족학회[DOI]
  3. R. L. Kahn, "Organizational Stress:Studiesin Role Conflict and Ambiguity" (1964), Wiley
  4. J. H. Greenhaus, "Sources of conflict between work and family roles", The Academy of Management Review, 10(1), pp.76~88 (1985)
  5. J. W. Kim, "conceptual understanding on ‘Work-Life Balance’ and its effectiveness", Journal of Leisure Studies, 2(3), pp.29~48 (2005)
  6. 임효창, "기혼직장인의 직장-가정갈등의 원인과 결과에 관한 연구", 경영학연구, 34(5), pp.1417~1443 (2005), 한국경영학회
  7. J. W. O’Neill, "Work-family climate, organizational commitment, and turnover : The multilevel contagion effect of leader", Journal of Vocational Behavior, 74(1), pp.1~6 (2007)
  8. S. Yogev, "Pattern of Work and Family Involvement among Single-and Dual-earner Couples", Journal of Applied Psychology, 70, pp.754~768 (1985)
  9. P. M. Podsakoff, "Organizational citizenship behaviors : A critical re􎞍view of the theoretical and empirical literature and suggestions for future research"", Journal of Management, 26(3), pp.513~563 (2000)
  10. R. Schwarzer, "Beyond Coping: Meeting Goals, Visions and Challenges", pp.19~35 (2002), Oxford University Press.
  11. 이형권, "일-가정 갈등이 직무만족과 조직시민행동에 미치는 영향: 주도적 성격과 인지된 조직지원의 조절된 조절된 매개효과", Tourism Research, 43(4), pp.175~197 (2018), 한국관광산업학회[DOI]
  12. 윤대혁, "맞벌이부의 가정-직장 균형과 여가활동에 관한 연구", 인적자원관리연구, 15(1), pp.87~109 (2008), 한국인적자원관리학회
  13. R. L. Kahn, "Organizational stress: Studies in role conflict and ambituity" (1964), Wiley
  14. 김보영, "직장 내 리더 일-가정 갈등의 교차효과에 대한 연구", 인사조직연구, 26(2), pp.25~52 (2018), 한국인사조직학회[DOI]
  15. B. A. Gutek, "Rational versus gender role explanations for work-family conflict", Journal of Applied Psychology, 76(4), pp.560~568 (1991)
  16. M. R. Frone, "Antecedents and outcomes of work􎞍family conflict : Testing a model of the work-family interface", Journal of Applied Psychology, 77(1), pp.65~78 (1992)
  17. R. G. Netemeyer, "Development and validation of work-family conflict and family-work conflict scales", Journal of Applied Psychology, 81(4), pp.400~410 (1996)
  18. M. R. Frone, "Developing and Testing an Integrative Model of Work-Family Interface", Journal of Vocational Behavior, 50, pp.145~167 (1997)
  19. M. T. Ford, "Work and family satisfaction and conflict", Journal of Applied Psychology, 92(1), pp.57~80 (2007)
  20. Repetti, R. L, "Linkage Between Work and Family Roles", Applied Social Psychology Annual, 7, pp.88~127 (1987)
  21. Chung, L., "Time Management Strategy, Job Satisfaction, Research Product Productivity and Life Satisfaction of University Faculty", Ph. D, pp.1988
  22. P. M. Keith, "Role Behavior and Psychological Well-being : A Comparison of men in One-Job and Two-Job Family", American Journal of Orthopsychiatry, 54, pp.137~154 (1984)
  23. O'Driscoll, M. P., "Time devoted to Job and off Job Activities, Interrole Conflict, and affective experience", Journal of Applied Psychology, 77(3), pp.272~279 (1992)
  24. A. O. Brief, "Management Job Stress" (1981), Brown Boston.
  25. R. E. Kopelman, "A model of work, family, and inter role conflict : A construct validation study", Organizational Behavior and Human Performance, 32, pp.198~215 (1983)
  26. Jung-won Kang, "A study on the determinates of work-family conflict and its effects : focusing on hotel employees", Doctor, pp.2007
  27. H. B. Tompson, "The impact of role conflict", facilitation on core and discretionary behaviors : Testing a mediated model, 1997, pp.23(4), 583~601
  28. V. V. Baba, "Proactive personality and work performance in China : The moderating effects of emotional exhaustion and perceived safety climate", Canadian Journal of Administrative Sciences, 26, pp.23~37 (2009)
  29. J. H. Greenhaus, "Handbook of occupational health psychology" (2014), American Psychological Association
  30. J. C. Cullen, "Developing and testing a theoretical model linking work-family conflict to employe safety", Journal of Occupational Health Psychology, 12, pp.26~278 (2007)
  31. T. D. Allen, "Family-supportive work Environments : The Role of Organizational Perceptions", Journal of Vocational Behavior, 58(3), pp.414~435 (2001)
  32. 김효선, "직장-가정 간 상호작용과 가족친화적 조직지원이 근로자의 조직몰입과 이직의도에 미치는 효과", 한국심리학회지: 산업 및 조직, 22(4), pp.515~540 (2009), 한국산업및조직심리학회[DOI]
  33. 유규창, "모성보호제도 도입의 결정요인과 기업성과에 미치는 영향에 관한 연구", 노동정책연구, 6(3), pp.97~129 (2006), 한국노동연구원
  34. J. C. Gandi, "The Role of Stress and Level of Burnout in Job Performance among Nurses", Mental Health in Family Medicine, 8(3), pp.181~194 (2011)
  35. Peeters, M. C., "Balancing Work and Home : How Job and Home Demands Are Related to Burnout", International Journal of Stress Management, 12(1), pp.43~ (2005)
  36. Hye-Ryun Kang, "Antecedents and Outcomes of Work-Family Conflict of Married Working Women", The Journal of woman Psychology, 6(1), pp.23~42 (2001)
  37. Bakker, E., "Using the Job Demand-resources Model to Predict Burnout and Performance", Human Resource Management, 85, pp.480~492 (2004)
  38. 공혜원, "감정조절전략이 조직시민행동에 미치는 차별적 효과: 직무소진의 매개효과를 중심으로", 조직과 인사관리연구, 38(3), pp.001~031 (2014), 한국인사관리학회
  39. 강천국, "상사의 비인격적 행동이 간호사의 직무소진과 조직유효성에 미치는 영향", 한국산학기술학회논문지, 20(3), pp.438~446 (2019), 한국산학기술학회[DOI]
  40. Y. J. Choi, "Effects of Abusive Supervision Behavior of Supervisor on Organizational Effectiveness and Creativity: Focusing on the Mediating Effect of Job Burnout and the Moderating Effect of Positive Psychological Capital", pp.2015
  41. 이지영, "기혼영아보육교사의 교직전문성 인식, 일과 가정의 양립갈등, 소진, 자아탄력성이 역할수행에 미치는 영향", 한국영유아보육학, (92), pp.103~125 (2015), 한국영유아보육학회
  42. 손귀현, "여군들의 일-가정 갈등과 군 사기와의 관계: 직무소진의 매개효과와 유리천장 인식의 조절효과", 한국심리학회지: 산업 및 조직, 31(1), pp.175~194 (2018), 한국산업및조직심리학회[DOI]
  43. T. S. Bateman, "The proactive component of organizational be􎞍havior : A measure and correlates", Journal of Organizational Behavior, 14(2), pp.103~118 (1993)
  44. J, M. Crant, "Proactive behavior in organizations", Journal of Management, 26, pp.435~462 (2000)
  45. M., Frese, "Personal initiative : An active performance concept for work in the 21st century", Research in Organizational Behavior, 23, pp.13~187 (2001)
  46. B. Erdogan, "Enhancing carer benefits of employe proactive personality : The role of fit with jobs and organizations", Personel Psychology, 58(4), pp.859~891 (2005)
  47. S. K. Parker, "Making things happen : A model of proactive motivation", Journal of Management, 36, pp.857~869 (2010)
  48. L. C. Prieto, "Proactive personality and entrepreneurial leadership : Exploring the moderating role of organizational identification and political skill", Academy of Entrepreneurship Journal, 16(2), pp.107~121 (2010)
  49. H. M. Weiss, "Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work", Research in Organizational Behavior, 18, pp.1~74 (1996)
  50. Y. Han, "Role conflict and buffering effect of proactive personality among middle managers", Social Behavior and Personality, 42(3), pp.473~486 (2014)
  51. V. V. Baba, "Proactive personality and work performance in China : The moderating effects of emotional exhaustion and perceived safety climate", Canadian Journal of Administrative Sciences, 26, pp.23~37 (2009)
  52. Jr. B. Fuller, "Change driven by nature : A meta-analytic review of the proactive personality literature", Journal of Vocational Behavior, 75, pp.329~345 (2009)
  53. D. M. Bergeron, "Proactive personality at work : Seing more to do and doing more", Journal of Business and Psychology, 29, pp.71~86 (2014)
  54. L. Li, "Moderating effects of proactive personality on factors influencing work engagement based on the job demands-resources model", Social Behavior and Personality, 42(1), pp.7~16 (2014)
  55. S. K. Parker, "Making things happen : A model of proactive motivation", Journal of Management, 36, pp.857~869 (2010)
  56. C. J. L. Cunningham, "The interactive effects of proactive personality and work-family interference on well-being", Journal of Occupational Health Psychology, 13(3), pp.271~282 (2008)
  57. M. Li, "Proactive personality and job satisfaction : The mediating effects of self-efficacy and work engagement in teachers", Current Psychology, 36(1), pp.48~55 (2017)
  58. A. Yousaf, "Proactive and politically skilled professionals : What is the relationship with affective occupational commitment", Asia Pacific Journal of Management, 30, pp.21~230 (2013)
  59. H. G. Lee, "The Effect of Work-to-Family Conflict on Job Satisfaction and Organizational Citizenship Behavior : Moderated Moderated Mediation Effect of Proactive Personality and Perceived Organizational Support", ~ (2018)
  60. 김흥규, "성인의 직장-가정에서의 갈등과 만족도에 관한 연구", 가정과삶의질연구, 23(1), pp.85~98 (2005), 가정과삶의질학회
  61. P. M. Podsakoff, "Common Method biases in behavioral Research : A critical review of the literature and recommended remedies", Journal of Applied Psychology, 88(5), pp.879~903 (2003)
  62. R. P. Bagozzi, "Assessing construct validity in organizational research", Administrative Science Quarterly, 36, pp.421~458 (1991)
  63. D. S. Carlson, "Construction and initial validation of a multidimensional measure of work–family conflict", Journal of Vocational Behavior, 56, pp.249~276 (2000)
  64. 한진환, "직장-가정 갈등과 직무소진간 자기효능감의 조절효과", 디지털융복합연구, 15(10), pp.211~219 (2017), 한국디지털정책학회[DOI]
  65. D. J. Koys, "The effects of employee satisfaction, organizational citizenship behavior, and turnover on organizational effectiveness : A unit-level, longitudinal study"", Personnel Psychology, 54, pp.101~114 (2001)
  66. 한진환, "융복합형 직무불안정성과 조직시민행동간 자기효능감의 조절효과", 디지털융복합연구, 14(5), pp.237~245 (2016), 한국디지털정책학회[DOI]
  67. 신강현, "일반직 종사자를 위한 직무 소직 척도(MBI-GS)에 대한 타당화 연구", 한국심리학회지: 산업 및 조직, 16(3), pp.1~17 (2003), 한국산업및조직심리학회
  68. M. W. Browne, "Testing structural equation models", pp.136~162 (1993), Sage Publications
  69. L. Hu, "Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives", Structural Equation Modeling, 6(1), pp.1~55 (1999)
  70. R. B. Kline, "Principle and practice of structural equation modeling" (2005), Guilford Press
  71. H. Sujan, "Learning Orientation, Working Smart and Effective Selling", Journal of Marketing, 58, pp.39~52 (1994)
  72. James C. Anderson, "Structural Equation Modeling in Practice : A Review and Recommended Two-Step Approach", Psychological Bulletin, 103(3), pp.411~423 (1988)
  73. T. A. Brown, "Confirmatory factor analysis for applied research" (2015), The Guilford Press
  74. R. M. Baron, "The moderator variable distintion in social psychological research :Conceptual, strategic, and statistical considerations", Journal of Personality & Social Psychology, 51, pp.1173~1182 (1986)
  75. H. B. Tompson, "The impact of role conflict", facilitation on core and discretionary behaviors: Testing a mediated model, 1997, pp.23(4), 583~601
  76. J. D., Bragger, "Work-family conflict, work-family culture, and organizational citizenship behavior among teachers", Journal of Business and Psychology, 20(2), pp.303~324 (2005)
  77. 한진환, "직장-가정 갈등과 이직의도간 서번트 리더십의 조절효과", 인적자원관리연구, 22(2), pp.23~38 (2015), 한국인적자원관리학회[DOI]
  78. A. M. Grant, "The dynamics of preactivity at work", Research in Organizational Behavior, 28(4), pp.3~34 (2008)
  79. J. T. Bond, "The 1997 national study of the changing workplace" (1998), Families and Work Institute
  80. L. A. Gilbert, "Gender and dual-career families: Implications and applications for the career counseling of women" (1994), Career
  81. T. D. Allen, "Family-supportive work environments : The role of organizational perceptions", Journal of Vocational Behavior, 58(3), pp.414~435 (2001)

관련 논문AI추천

일-가정 갈등이 직무만족과 조직시민행동에 미치는 영향: 주도적 성격과 인지된 조직지원의 조절된 조절된 매개효과이형권한국관광산업학회 · Tourism Research2018 · 제43권 제4호일-가정 갈등의 하위유형과 직무탈진 간 관계에서 성별 및 결혼 여부의 조절효과박형인한국심리학회 · 한국심리학회지:일반2022 · 제41권 제5호일-가정 갈등이 주도적 경력행동에 미치는 영향과 인사평가 공정성 및 성별의 조절효과오승민, 한태영한국여성심리학회 · 한국심리학회지:여성2017 · 제22권 제4호일-가정 갈등과 가정-일 갈등, 그리고 반생산적 업무행동 간의 관계 연구: 직무스트레스의 매개효과강훤, 김대수한국상업경영학회 · 상업경영연구2014 · 제28권 제3호일-가정 갈등의 부정적 효과에 대한 자긍심과 외향성의 조절효과에 관한 연구양동민, 조용현한국인적자원관리학회 · 인적자원관리연구2008 · 제15권 제1호직무 소진이 조직몰입과 조직시민행동에 미치는 영향: 가족친화 조직인식의 조절 효과를 중심으로김정선, 이근찬보건의료산업학회 · 보건의료산업학회지2019 · 제13권 제4호

이 간행물의 다른 논문 (25건)

개인의 능력이 취업에 미치는 영향 연구: 구직활동의 매개효과를 중심으로이동은, 이건창pp. 1-8디지털 격차가 노인의 디지털 일상생활에 미치는 영향 분석허성호pp. 9-15감성분석과 토픽모델링을 활용한 농촌태양광 관련 이슈 연구 : 언론 기사와 블로그 포스트 비교기재홍, 안승혁pp. 17-27간호대학생의 국민 암 예방수칙 건강행위에 미치는 요인연구백소영pp. 29-37Shuai등의 스마트 홈 환경을 위한 익명성 인증 기법에 대한 프라이버시 취약점 분석정영석, 최해원, 김상진, 류명춘pp. 57-62
원문 보기