Korean Police Officers’ Perceptions of Public Satisfaction and Its Effect on their Job Satisfaction and Work Performance
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This article examines police officers’ perceptions of public satisfaction and the effect of public satisfaction on the officers’ own job satisfaction and work performance in Korea. There have been several quantitative research studies about public satisfaction toward police or police job satisfaction. However, few studies have been conducted correlating these two themes: police officers’ perceptions of public satisfaction and its effect on police job satisfaction and work performance. Having identified this gap, this research employs qualitative semi-structured interviews as a primary data collection method to analyze the perceptions of police officers toward public support and its effect on job satisfaction and work performance. Interview findings are discussed under the four sections: (1) police officers’ general perceptions of public satisfaction, (2) the influence of negative public satisfaction on their job satisfaction and job performance, (3) opinions about police reaction to negative public behavior, and (4) opinions about ways to improve public satisfaction.
Abstract
This article examines police officers’ perceptions of public satisfaction and the effect of public satisfaction on the officers’ own job satisfaction and work performance in Korea. There have been several quantitative research studies about public satisfaction toward police or police job satisfaction. However, few studies have been conducted correlating these two themes: police officers’ perceptions of public satisfaction and its effect on police job satisfaction and work performance. Having identified this gap, this research employs qualitative semi-structured interviews as a primary data collection method to analyze the perceptions of police officers toward public support and its effect on job satisfaction and work performance. Interview findings are discussed under the four sections: (1) police officers’ general perceptions of public satisfaction, (2) the influence of negative public satisfaction on their job satisfaction and job performance, (3) opinions about police reaction to negative public behavior, and (4) opinions about ways to improve public satisfaction.
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