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고성과작업시스템이 종업원 직무만족 및 조직몰입에 미치는 영향－인사기능의 매개효과를 중심으로－

High-Performance Work Systems and Employees' Job Satisfaction and Organizational Commitment: The Mediating Role of a HR Department's Activities

안성익|박지성
한국산업경영학회 (Korean Association Of Industrial Business Administrarion)|2015.05|경영연구 (Journal of Business Research)|제30권 제2호|pp. 235-257|DOI 10.22903/jbr.2015.30.2.235

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참고문헌

키워드

조직몰입Organizational Commitment직무만족Job Satisfaction고성과작업시스템인사기능High-performance Work systemHR Activities
주제분류경영학

초록

최근 인적자원관리시스템이 어떠한 경로를 거쳐 조직 효과성 제고에 긍정적으로 기여하는지 그 메커니즘 관련 연구들이 활발히 이루어지는 가운데, 본 연구에서는 상대적으로 다루어지지 않았던 인사기능의 활동에 주목하여 매개 경로를 설명하고자 한다. 즉, 본 연구는 프로세스 관점에 근거하여 내용으로서의 고성과작업시스템이 인사부서의 활동이라는 프로세스를 거쳐 종업원들의 태도에 영향을 준다는 매개 효과를 살펴보는데 그 목적이 있다. 이를 위해 본 연구에서는 2009년 기업 인적자본 데이터를 이용하여 471개 회사를 분석한 결과, 고성과작업시스템이 종업원의 직무만족 및 조직몰입을 향상시키는데 있어 인사부서의 활동이 이들 관계를 부분 매개함을 보여 주었다. 본 연구의 결과는 훌륭한 인사제도는 그 자체로도 종업원의 긍정적 태도 형성에 도움을 주지만, 인사기능이 이를 어떻게 전달하느냐 역시 고성과작업시스템 설계 시 의도한 효과를 충분히 실현하는데 있어 중요함을 보여준다. 이러한 측면에서 제도 설계뿐 아니라, 설계된 제도를 인사기능이 조직 구성원들에게 어떻게 효과적으로 전달할 것인가에 대한 인사기능 활동에 대한 고민이 필요함을 본 연구는 제기하고 있다.

Abstract

A large number of studies are increasingly growing to uncover the mechanism between high-performance work systems(HPWSs) and organizational effectiveness, yet this study examines the mediating path of a human resource(HR) department's activities to which researchers have paid relatively little attention. Thus, drawing on the “process” perspective of the HR implementation, the purpose of this study is to explore the mediating role of a HR department's activities in the positive relationship between HPWSs and employees' attitudes. In order to test our predictions, this study used 2009 Human Capital Corporate Panel(HCCP) data and the analytic results of 471 firms showed that a HR activities partially mediated the relationship between HPWSs and employees' attitudes such as job satisfaction and organizational commitment. These findings revealed that HPWSs per se positively influenced the increases in employees' job satisfaction and organizational commitment, but how a HR department delivers practices also contributed to fulfilling the intended effectiveness of HPWSs. In this respect, this study provides theoretical and practical implications for how a HR department effectively delivers designed HR practices to employees.

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