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지나친 과업갈등표현이 일탈행동에 미치는 영향: 마음챙김의 조절효과

The Effect of Intense Task Conflict Expression on Deviant Behavior: The Moderating Effect of Mindfulness

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주제분류경영학

초록

본 연구는 팀원이 과업갈등을 느낄 때 이를 순하게 표현하지 않고 비판이나 강요와 같은 방식으로 표현하는 지나친 과업갈등표현이 타 팀원들의 일탈행동을 유발할지 검증하고, 이어서 그 과정에 마음챙김이 조절 역할을 하여 일탈행동을 완화할 수 있을지 검증하였다. 국내 직장인 202명을 표본으로 하였으며, 동일방법편의를 피하고자 동일인을 대상으로 3주의 시차를 두고 1차에는 독립변수와 조절변수를 측정하고 2차에는 종속변수를 중심으로 측정하는 방식으로 온라인 설문조사를 진행하였다. 분석 결과, 지나친 과업갈등표현은 일탈행동을 유발하였고, 나아가 지나친 과업갈등표현과 일탈행동의 관계에서 마음챙김의 조절효과가 확인됐다. 구체적으로, 마음챙김이 높은 집단에서는 지나친 과업갈등표현이 일탈행동을 증가시키지 않았지만, 마음챙김이 낮은 집단에서는 지나친 과업갈등표현이 일탈행동을 유의하게 증가시켰다. 본 연구는 과업갈등이 집단 내 부정적인 결과물인 구성원의 일탈행동으로 이어지는 관계를 실증했다는 점과 이 과정에서 마음챙김이 일탈행동에 미치는 지나친 과업갈등표현의 정(+)의 영향을 낮추는 역할을 한다는 것을 규명했다는 점에서 의의가 있다. 마지막으로, 연구결과에 근거하여 효과적인 과업갈등 관리를 바탕으로 구성원들이 집단을 위해 바람직한 방식으로 행동하도록 만들 수 있는 실천적 방안을 제시하였다.

Abstract

This study investigated the effect of intense task conflict expression on deviant behavior and the moderating effect of mindfulness on that relation. The sample was 202 domestic employees. Two online surveys were conducted in order to avoid common method bias: The first measured the independent variable and the moderating variable, and the second measured the dependent variable. The analysis showed that intense task conflict expression significantly increased deviant behavior, and mindfulness moderated that relation. In the group of high mindfulness, intense task conflict expression did not increased deviant behavior. But in the group of low mindfulness, intense task conflict expression significantly increased deviant behavior. This results indicate the importance of conflict management and the valuable role of mindfulness. This study empathizes the necessity for mindfulness education and training at companies.

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