호텔 서비스제공자의 셀프리더십이 서비스회복과 직무만족 및 서비스품질에 미치는 영향

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참고문헌 (68)

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67. "The results of the present study demonstrate that service organizations need to focus on employee's intrinsic factors such as self-leadership and self-efficacy. Thus it provides new insights into the relationships among self-leadership job satisfaction and service quality. In sum theocratical and practical implications on the self-leadership are proposed."
68. "The results of the present study demonstrate that service organizations need to focus on employee's intrinsic factors such as self-leadership and self-efficacy. Thus it provides new insights into the relationships among self-leadership job satisfaction and service quality. In sum theocratical and practical implications on the self-leadership are proposed."

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