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요인별 직무만족 측정도구의 개요와 활용방안

Facet-Based And Facet-Only Job Satisfaction Measures In Korea

이영면
한국인적자원관리학회 (Korean Academy Of Human Resource Management)|2008.12|인적자원관리연구 (Journal of Human Resource Management Research)|제15권 제4호|pp. 147-185

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참고문헌

키워드

번역translationoverall job satisfactionfacet-based job satisfaction직무만족 측정도구요인종합 직무만족요인별 직무만족job satisfaction measuresfacet-only job satisfaction
주제분류경영학

초록

본 연구는 그 동안 국내에서 직무만족을 측정하는 도구들이 신뢰도나 타당도에 대한 충분한 검토없이 단순하게 번역되고 일부 문항이 편의적으로 추출·활용되는 한계점을 극복하기 위해 작성되었다. 직무만족을 구성하는 요인별로 측정도구를 정리·제시하여 연구자들이 측정도구에 대한 정확한 정보를 가지고 활용할 수 있도록 하였다. 연구의 결론에 대신하여 기존의 측정도구를 어떻게 신뢰도와 타당도를 유지하면서 문화적 차이를 고려하여 국내에서 적용할 것인가, 시간이 흘러감에 따라 조직의 구성원들이 느끼는 요인에 대한 변화를 어떻게 반영할 것인가, 그리고 마지막으로 기존의 측정도구를 바탕으로 우리나라 조직 구성원에게 적합한 직무만족 측정도구가 개발될 필요성을 언급하였다.

Abstract

How to measure job satisfaction of employees in an organization has been one of most important issues in organizational behavior area for many decades. However, the tools to measure the job satisfaction level of employees are not perfect in spite of numerous tools developed by academia because the characteristics of job satisfaction are based on individual's subjective attitudes and also changing over time. This paper is a result of series of the effort to arrange job satisfaction measures developed in Western countries which have been broadly used in Korea with incomplete translation. Among others, some of representative job satisfaction measures in which general job satisfaction level is calculated by the sum of facet satisfaction levels are presented. Measures specifically to measure the job itself in general are also presented. To measure the satisfaction level to compensation and benefits, job security, working condition, supervisor, co-workers, and some other facets are presented. A few comments are as follows: (1) the researcher should have criteria when he/she choose a specific measure among many measures; (2) the researcher need to consider the following factors after he/she decides a specific measure for job satisfaction: translation of original questions into Korean with retranslation process and review from the specialist on translation, the preservation of the original number of questions for validity and reliability, and the determination of weights on each factor if factors are measured; (3) to be careful when new concept or additional questions are added; and (4) to decide whether we need to develop a new measure in Korean.

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