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일가정균형과 경력관리가 조직구성원의 성과행동에 미치는 영향에 관한 연구 - 서비스 조직을 중심으로 -

The Impact of Work-Life Balance and Career Management on Employees' Task Performance, Innovative Behavior, and Organizational Citizenship Behavior - Moderating Effects of Gender and Gender Discrimination -

김문주|윤정구|김세은
한국인적자원관리학회 (Korean Academy Of Human Resource Management)|2015.11|인적자원관리연구 (Journal of Human Resource Management Research)|제22권 제4호|pp. 121-148|DOI http://dx.doi.org/10.14396/jhrmr.2015.22.4.121

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참고문헌

키워드

성차별조직시민행동gender discriminationwork-life balancetask performanceorganizational citizenship behavior과업성과innovative behavior혁신성향career management경력관리일가정균형
주제분류경영학

초록

본 연구는 최근 일과 가정생활에 대한 가치관 변화와 경력관리에 대한 관심이 증가되고 있음을 기반으로 시작되었다. 사회생활에서의 성공과 발전을 우선시했던 과거와 달리 요즘의 직장인들은 가정생활과 더불어 개인적인 여가활동과 자기계발에도 큰 가치를 두고 있다. 또한 평생직장과 종신고용의 개념이 사라지면서 미래의 고용가능성을 높여줄 수 있는 경력관리에도 높은 관심을 보인다. 이에 일가정균형과 경력관리는 조직연구의 중요한 주제가 되어 왔으며 본 연구에서는 우리나라 서비스업에 종사하고 있는 3천 명의 정규직을 대상으로 일가정균형과 경력관리가 조직구성원들의 성과행동에 미치는 영향력을 규명해 보았다. 특히 사회적으로 일과 가정생활을 동시에 수행하도록 요구받을 뿐 아니라 출산으로 인한 경력단절이 빈번하게 일어나는 여성근로자에게 일가정균형과 경력관리가 더 절실한 요인이 될 수 있다는 점에서, 남성과 여성 간 성별 차이와 여성에 대한 성차별의 조절효과도 함께 분석하였다. 그 결과, 일가정균형과 경력관리 모두 조직구성원들의 과업성과와 혁신성향, 그리고 조직시민행동을 높이는 것으로 나타났다. 하지만 가설과 달리 성별 차이의 조절효과는 없는 것으로 증명되어 일가정균형과 경력관리의 영향력은 남성과 여성 모두에게 중요한 요인임을 알 수 있었다. 이와 더불어 성차별의 부정적인 조절효과가 규명됨으로써 조직의 실무자들은 일가정균형과 경력관리의 긍정적인 영향력이 향상될 수 있도록 조직 내 성차별적인 HR시스템을 개선하는 것이 중요할 것으로 보인다. 이러한 연구결과를 바탕으로 일가정균형과 경력관리, 그리고 성차별의 영향력이 조직과 관리자에게 주는 실무적 함의점을 심도있게 논의하였다.

Abstract

The current study is based upon the trend that the Korean employees tend to place importance on balanced work-family life and their career for high employability in the labor market. Even though many researchers of work-life balance and career management have emphasized on the effects of work-life balance and career management on employees' attitude like organizational commitment and job satisfaction, and turnover intention, this study investigates their impacts on employees' behaviors such as task performance, innovative behavior, and organizational citizenship behavior. This research also draws research attention to the moderating effect of gender and gender discrimination. In order to investigate these research questions, we analyzed data of 3,000 full time employees in various industries such as bank & insurance, education, and service. The findings indicate that work-life balance and career management have a positive impact on task performance, innovative behavior, and organizational citizenship behavior and this relationships were moderated by gender discrimination. Gender discrimination plays a negative role for both female and male employees in promoting positive behavioral orientations in organization. Based on these findings, we recommend that managers should work on providing the substantial support of various policy related to work-life balance and realistic career development. Recognizing the negative influence of gender discrimination, we have to make an effort to heighten its awareness in organization. We discuss managerial and practical implications of our findings in details.

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