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일-가정 균형 지각이 고몰입 작업시스템-조직시민행동 간의 관계에 미치는 이중조절효과에 관한 연구

The Moderating Effect of Work-Family Balance Perceptions on the Linkage from High Commitment Work System Perception to Organizational Citizenship Behavior through Organizational Commitment

류준열|양재완
한국인적자원관리학회 (Korean Academy Of Human Resource Management)|2017.12|인적자원관리연구 (Journal of Human Resource Management Research)|제24권 제5호|pp. 49-74

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참고문헌

키워드

조직몰입조직시민행동organizational commitment일-가정 갈등일-가정 균형work-family conflictorganizational citizenship behaviorwork-family balance고몰입 작업시스템high commitment work system
주제분류경영학

초록

최근 사회적 변화에 따라 일과 가정의 명확한 경계가 무너지고, 가족이라는 사회구성 기본 단위가 가지는 의미가 점차 강조되고 있다. 이에 따라 일-가정 균형(work-family balance)을 통해 직장에서의 요구와 가족 내의 책임을 동시에 효과적으로 수행하는 것이 무엇보다 중요해지고 있다. 그러나 기업 내 인적자원의 효과적 활용을 위해 지난 30여년 가까이 수행되어 온 전략적 인적자원관리(strategic human resource management)에 관한 연구는 이러한 최근의 사회적 변화를 효과적으로 고려하지 못하고 있다. 본 연구에서는 전략적 인적자원관리와 일-가정 균형에 관한 문헌을 바탕으로 종업원의 일-가정 양립 지각이 고몰입 작업시스템->조직몰입->조직시민행동으로 이어지는 고몰입 작업시스템의 작동원리를 강화하는 효과에 대해 측정해 보았다. 구체적으로 3개의 조직에 근무하는 368명의 종업원으로부터 2차에 걸쳐 수집한 종단자료를 사용하여 일-가정 양립 지각이 1)고몰입 작업시스템과 조직몰입의 관계, 그리고 2)조직몰입과 조직시민행동의 관계를 동시에 조절하는 이중조절효과 분석을 실시하였다. 결과에 따르면 고몰입 작업시스템은 조직몰입을 통해 조직시민행동을 유발하는 효과가 있는 것으로 나타났으며, 이러한 일련의 과정에 대한 일-가정 균형 지각의 이중조절효과는 지지되었다. 이에 따른 본 연구의 시사점 및 한계점이 논의되었다.

Abstract

As recent social changes are removing the clear work-family divide, the meaning of family as a basic unit composing our society is gaining more attention. For this reason, it is becoming critical to simultaneously fulfill both job requirements at work and family requirements in the family through the pursuance of work-family balance. However the strategic human resource management research for the last 30 years does not effectively incorporate these recent social changes. In the current study, we study the effect of work-family balance as a mechanism strengthening the high-commitment work system -> organizational commitment(OC) -> organizational citizenship behavior(OCB) linkage by drawing on the literature of strategic human resource management and work-family balance. Specifically, we used a two-wave survey data collected from 368 employees working for 3 different organizations to assess the moderating effect of work-family balance perceptions of employees on the relationships between 1)high-commitment work system and organizational commitment, and 2)organizational commitment and organizational citizenship behavior. The result showed that high-commitment work system had positive effect on OCB through OC, and the two paths consisting this linkage were moderated by work-family balance perceptions. Findings and limitations are discussed.

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