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가족친화적 상사행동과 조직시민행동의 관계: 일-가정 확충의 조절효과

Effects of Family Supportive Supervisor Behaviors on Organizational Citizenship Behaviors: Work-Family Enrichment as the Moderators

박형인|조은솔
한국산업및조직심리학회 (Korean Society for Industrial and Organizational Psychology)|2024.08|한국심리학회지: 산업 및 조직 (Korean Journal of Industrial and Organizational Psychology)|제37권 제3호|pp. 151-178|DOI 10.24230/kjiop.v37i3.151-178

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참고문헌

키워드

조직시민행동organizational citizenship behaviorswork-family enrichment일-가정 확충가족친화적 상사행동family supportive supervisor behaviors
주제분류심리과학

초록

본 연구는 가족친화적 상사행동과 조직시민행동의 정적 관계를 일-가정 확충이 강화하는지 조사하고, 각 변수의 대상 및 내용에 따라서 조절효과의 빈도와 강도가 달라지는지 확인하고자 하였다. 이를 위해 직속 상사가 있으면서 맞벌이 가정에 속한 만 19세 이상의 기혼 전일제 직장인 350명을 대상으로 설문을 시행하였다. 자료 분석 결과, 일-가정 확충이 높을수록 가족친화적 상사행동의 하위요인 중 일부인 정서적 지지 및 도구적 지지와 조직시민행동 간의 정적 관계가 강해지는 상승적 조절효과가 나타났다. 조직시민행동의 하위요인에 따라서는, 대인관계적 원천에서 비롯되는 가족친화적 상사행동과 동일한 내용 및 영역을 포함하는 개인지향 조직시민행동에서 더 많은 조절효과가 확인되었다. 또한, 일-가정 확충의 세 하위요인인 개발, 정서, 그리고 자본에 따라서도 조절효과의 빈도와 강도가 다르게 나타났다. 전반적으로 자본 하위요인에서 유의한 조절효과의 빈도가 가장 높았고, 상호작용하는 예측변수에 따라 더 강한 조절효과가 나타나는 하위요인에 차이가 있었다. 이 결과에 근거하여 이론적 및 실용적 함의를 제시하고, 연구의 한계점 및 후속연구 방안을 제언하였다.

Abstract

This study aimed to investigate whether work-family enrichment (WFE) would strengthen the positive effects of family supportive supervisor behaviors on organizational citizenship behaviors (OCBs), and to examine whether the frequency and the intensity of the moderating effects would differ according to the targets and contents of each variable. Participants were 350 married employees from dual-income families who had an immediate supervisor. Results indicated that WFE had significant moderating effects on the relationships of emotional support and instrumental support, two subtypes of family supportive supervisor behaviors, with OCBs. Regarding the subtypes of OCBs, moderating effects were more observed in the model on OCB directed towards other individuals which stemmed from interpersonal sources, sharing the matching content and domain as family supportive supervisor behaviors. Furthermore, among the three subtypes of WFE (i.e., development, affect, and capital), capital WFE showed the highest frequency of moderating effects, and the intensity of significant moderating effects also varied depending on the predictor subtypes to interact. Based on these findings, we discussed academic and practical implications and suggestions for future research.

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