본문 바로가기
KERD
논문KCI 등재

사회적기업에서 조직시민행동과 그 선행요인에 대한 비전공유와 가치일치의 조절효과

The Moderating Effects Of Vision Sharing And Value Fit On The Relation Between Organizational Citizenship Behavior And Its Antecedences In Social Enterprises

김동준|박성훈
한국인적자원관리학회 (Korean Academy Of Human Resource Management)|2011.09|인적자원관리연구 (Journal of Human Resource Management Research)|제18권 제3호|pp. 24-54

0

조회

0

다운로드

46

인용

0

참고문헌

키워드

조직시민행동사회적기업social enterpriseorganizational citizenship behavior가치관 일치비영리조직value fit인적자원 경쟁력비전공유non-profit organizationvision sharingcompetitiveness of employees
주제분류경영학

초록

최근 사회적기업이 사업성과 공공성을 동시에 추구하는 대안적 모델로 떠오르고 있다. 그러나 아직은 조직필드 형성의 초기단계로 전체적인 취약성으로 인해 사회적기업의 경쟁력확보는 어려운 상황이다. 뿐만 아니라 종업원에 대한 다양한 보상이 어려운 비영리조직의 특성상 경쟁력 확보를 위한 새로운 방안의 모색이 필요하다. 저자들은 사회적기업의 경쟁력 강화를 위해 종업원의 조직시민행동을 높이는 선행요인에 대해 연구하였다. 또한 비영리조직이기 때문에 더욱 강조되는 비전공유와 가치일치가 조직시민행동의 선행요인들이 조직시민행동에 미치는 효과를 더욱 강화시키는지를 검증하였다. 15개 사회적기업의 177명으로부터 수집한 자료를 바탕으로 실증분석 한 결과 절차공정성, 조직후원인식, 감성기반 신뢰, 인지기반 신뢰가 조직시민행동에 긍정적인 영향을 미치는 것으로 나타났다. 그리고 비전공유와 가치일치는 인지기반 신뢰를 제외한 나머지 선행요인들이 조직시민행동에 미치는 영향을 더욱 강화하는 것으로 나타났다. 이러한 결과와 함께 다양한 이론적 실무적 시사점을 제시하였다.

Abstract

Recently social enterprise has emerged as new alternative model which pursues profit and social value simultaneously. However social enterprise still is at the early stage of emerging field, it is difficult to achieve competitiveness. Moreover because of the nature of the non-profit organization which have difficulty in paying various sorts of compensation for employees, social enterprise needs to approach from a new viewpoint. To enhance the competitiveness of social enterprise, this research examines the antecedences of organizational citizenship behavior. And we examine whether vision sharing and value fit which are central for non-profit management positively affects the relationship between the antecedences and organizational citizenship behavior. Results from 177 employees in 15 social enterprises show that procedural justice, perceived organizational support, affect-based trust, cognition-based trust positively affect organizational citizenship behavior. Vision sharing and value fit reinforce these relations except the relationship between cognition-based trust and organizational citizenship behavior. With these findings, we suggest several theoretical and managerial implications.

참고문헌 (112)

  1. ’07인증 사회적기업 성과분석 보고서, "곽선화", 노동부, ~ (2008)
  2. 2008 사회적기업 성과분석 보고서, "곽선화", 노동부, ~ (2009)
  3. 김남현, "조직구성원의 조직시민행동과 개인특성, 직무특성 및 태도간의 관계에 관한 연구", 인사관리연구, 23(1), pp.51~88 (1999)
  4. 김윤성, "고용불안정성이 조직시민행동과 조직몰입에 미치는 영향:심리적 계약 파기의 매개효과 검증", 조직과 인사관리연구, 27(4), pp.223~252 (2003), 한국인사관리학회
  5. 문형구, "조직시민행동(OCB) 연구에 대한 비판적 고찰: 한국에서의 연구를 중심으로", 경영학연구, 35(2), pp.609~643 (2006), 한국경영학회
  6. 박상언, "고용조정을 경험한 조직에서 사원들의 고용불안감 및 신뢰감 지각과 직무성과와의 관계에 관한 연구", 경영학연구, 33(2), pp.7~7 (2004), 한국경영학회
  7. 서인덕, "조직문화, 리더십 그리고 조직시민행동 간의 관계에 있어서 리더신뢰 및 조직몰입의 매개효과", 인적자원관리연구, 13(4), pp.71~106 (2006), 한국인적자원관리학회
  8. 서재현, "의사결정참여 및 직업불안정성이 조직후원인식, 조직신뢰 및 역할 내 행동에 미치는 영향", 인사·조직연구, 13(1), pp.173~198 (2005), 한국인사·조직학회
  9. 이덕로, "변혁적·거래적 리더십이 조직시민행동에 미치는 영향 -신뢰의 매개효과를 중심으로-", 경영학연구, 32(2), pp.5~474 (2003), 한국경영학회
  10. 이재연, "신뢰의 영향요인 및 결과에 관한 연구", 조직과 인사관리연구, 27(3), pp.251~280 (2003), 한국인사관리학회
  11. 이재훈, "조직공정성, 신뢰, 조직유효성간의 관련성에 관한 연구", 인사·조직연구, 12(1), pp.92~132 (2004), 한국인사·조직학회
  12. 정무성, "사회복지조직에서의 조직동일시가 조직시민행동에 미치는 영향 ―직무만족과 조직몰입을 매개변인으로", 한국비영리연구, 6(3), pp.39~61 (2008), 한국비영리학회
  13. 조윤형, "조직구성원들의 가치성향이 조직시민행동에 미치는 영향 - 조직신뢰의 매개효과", 인적자원관리연구, 17(4), pp.403~430 (2010), 한국인적자원관리학회
  14. 최병우, "중소제조업체 종업원의 공정성 지각과 신뢰가 조직시민행동에 미치는 영향 - 제안모델의 평가를 중심으로", 인적자원관리연구, 15(3), pp.193~211 (2008), 한국인적자원관리학회
  15. Adams, J. S, "Inequity in social exchange, In Advances in experimental psychology (Vol. 2)", pp.267~299 (1965), Academic Press
  16. Aiken, L. S, "Multiple regression: Testing and interpreting interactions" (1991), Sage
  17. Albert, S, "Organizational identity and identification: Charting new waters and building new bridges", Academy of Management Review, 25, pp.13~17 (2000)
  18. Alexander, S, "The role of procedural and distributive justice in organizational behaviors", Social Justice Research, 1, pp.177~198 (1987)
  19. Ashforth, B. E, "Identification in Organizations: An Examination of Four Fundamental Questions", Journal of Management, 34, pp.325~374 (2008)
  20. Barney, J. B, "Firm resources and sustained competitive advantage", Journal of Management, 17, pp.99~120 (1991)
  21. Bateman, T. S, "Job satisfaction and the good soldier: The relationship between affect and employee citizenship", Academy of Management Journal, 26, pp.587~595 (1983)
  22. Bigley G. A, "Straining for shared meaning in organizational science: Problems of trust and distrust", Academy of Management Review, 23, pp.405~421 (1998)
  23. Blau, P, "Exchange and Power in Social Life" (1964), Wiley
  24. Bolino, M. C, "Citizenship behavior and the creation of social capital in organizations", Academy of Management Review, 27, pp.505~522 (2002)
  25. Brief, A. P, "Prosocial organizational behaviors", Academy of Management Review, 11, pp.710~725 (1986)
  26. Borman, W. C, "Expanding the criterion domain to include elements of contextual performance, In Personnel selection in organizations", pp.71~98 (1993), Jossey-Bass
  27. Borman, W. C, "Task performance and contextual performance: The meaning for personnel selection research", Human Performance, 10, pp.99~109 (1997)
  28. Chatman, J. A, "Matching people and organizations: selection and socialization in public accounting firms", Administrative Science Quarterly, 36, pp.459~484 (1991)
  29. Chua, R. Y. J, "From the head to the heart: Locating cognition- and affect-based trust in managers’ professional networks", Academy of Management Journal, 51, pp.436~452 (2008)
  30. Cohen-Charash, Y, "The role of justice in organizations: A meta-analysis", Organizational Behavior and Human Decision Processes, 86, pp.278~321 (2001)
  31. Collins, C. J, "Knowledge exchange and combination: The role of human resource practice in the Performance of high technology firms", Academy of Management Journal, 49, pp.544~560 (2006)
  32. Colquitt, J. A, "On the dimensionality of organizational justice: A construct validation of a measure", Journal of Applied Psychology, 86, pp.386~400 (2001)
  33. Datta, D. K, "Human resource management and labor productivity: Does industry matter", Academy of Management Journal, 48, pp.135~145 (2005)
  34. Deckop, J, "Getting more than you pay for: Organizational citizenship behavior and pay-for-performance plans", Academy of Management Journal, 42(4), pp.420~428 (1999)
  35. Dirks, K. T, "The role of trust in organizational settings", Organization Science, 12, pp.450~467 (2001)
  36. Dukerich, J. M, "Beauty is in the eye of the beholder: The impact of organizational identification, identity, and image on the cooperative behaviors of physicians", Administrative Science Quarterly, 47, pp.507~533 (2002)
  37. Eisenberger, R, "Perceived organizational support and employee diligence, commitment, and innovation", Journal of Applied Psychology, 75, pp.51~59 (1990)
  38. Eisenberger, R, "Perceived organizational support", Journal of Applied Psychology, 71, pp.500~507 (1986)
  39. Eisenberger, R, "Perceived supervisor support: contributions to perceived organizational support and employee retention", Journal of Applied Psychology, 87, pp.565~573 (2002)
  40. Fahr, J, "Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society", Administrative Science Quarterly, 42, pp.421~444 (1997)
  41. Fahr, J, "Accounting for organizational citizenship behavior: Leader fairness and task scope versus satisfaction", Journal of Management, 16, pp.705~722 (1990)
  42. Feather, N. T, "Organizational citizenship behaviors in relation to job status, job insecurity, organizational commitment and identification, job satisfaction and work values", Journal of Occupational & Organizational Psychology, 77, pp.81~94 (2004)
  43. Folger, R, "Procedural justice: An interpretive analysis of personnel systems, In Research in personnel and human resource management (Vol. 3)", pp.141~183 (1985), JAI Press
  44. Folger, R, "Distributive and procedural justice: Combined impact of ‘voice’ and improvement on experience in equity", Journal of Personality and Social Psychology, 35, pp.108~119 (1989)
  45. George, J. M, "Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship", Psychological Bulletin, 112, pp.310~329 (1992)
  46. George, J. M, "Organizational spontaneity in context", Human Performance, 10, pp.153~170 (1997)
  47. Gouldner, A. W, "The norm of reciprocity: A preliminary statement", American Sociological Review, 25, pp.161~178 (1960)
  48. Organizational citizenship behavior: Construct redefinition, operationalization, and validation, "Graham, J. W", Loyola University of Chicago, ~ (1989)
  49. Graham, J. W, "An essay on organizational citizenship behavior", Employee Responsibilities and Rights Journal, 4, pp.249~270 (1991)
  50. Greenberg, J, "Looking fair vs. being fair: Managing impression of organizational justice, In Research in Organizational Behavior (Vol. 12)", pp.111~157 (1990), Jay Press
  51. Herman, R. D, "Theses on nonprofit organizational effectiveness", Nonprofit and Voluntary Sector Quarterly, 28(2), pp.107~126 (1999)
  52. Hopkins, K. M, "Organizational citizenship in social service agencies", Administration in Social Work, 26(2), pp.1~16 (2002)
  53. Ilies, R, "Personality and citizenship behavior: the mediating role of job satisfaction", Journal of Applied Psychology, 94, pp.945~959 (2009)
  54. Konovsky, M. A, "Citizenship and social exchange", Academy of Management Journal, 37, pp.656~669 (1994)
  55. Kramer, R, "Trust and distrust in organizations: Emerging perspectives, enduring questions", Annual Review of Psychology, 50, pp.569~598 (1999)
  56. Kristof, A. L, "Person-organizational fit: An integrative review of its conceptualizations, measurements, and implications", Personnel Psychology, 49, pp.1~49 (1996)
  57. Lambert, S. J, "The link between work-life benefit and organizational citizenship behavior", Academy of Management Journal, 43(5), pp.801~815 (2000)
  58. Lavelle, J. J, "Taking a multifoci approach to the study of justice, social exchange, and citizenship behavior: the target similarity model", Journal of Management, 33, pp.841~866 (2007)
  59. LePine, J. A, "The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis", Journal of Applied Psychology, 87, pp.52~65 (2002)
  60. Leventhal, G. S, "What should be done with equity theory? New approaches to the study of fairness in social relationships, In Social exchange: Advances in theory and research", pp.27~55 (1980), Plenum
  61. Lewicki, R. J, "Developing and maintaining trust in work relations, In Trust in organizations; frontiers of theory and research", pp.114~139 (1996), Sage
  62. Li, L, "The effects of trust and shared vision on inward knowledge transfer in subsidiaries' intra- and inter-organizational relationships", International Business Review, 14, pp.77~95 (2005)
  63. Lind, E. A, "The social psychology of procedural justice" (1988), Plenum Press
  64. Mayer, R. C, "An integrative model of organizational trust", Academy of Management Review, 20, pp.709~734 (1995)
  65. MacDuffie, J. P, "Human resource bundles and manufacturing performance: Organizational logic and flexible production system in the world auto industry", Industrial and Labor Relations Review, 48, pp.197~221 (1995)
  66. MacKenzie, S. B, "The impact of organizational citizenship behavior on evaluations of sales performance", Journal of Marketing, 57, pp.70~80 (1993)
  67. McAllister, D. J, "Affect and cognition- based trust as foundations for interpersonal cooperation in organizations", Academy of Management Journal, 38, pp.24~59 (1995)
  68. McFarlin, D. B, "Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes", Academy of Management Journal, 35, pp.626~637 (1992)
  69. Meglino, B, "A work values approach to corporate culture: A field test of the value congruence process and its relationship to individual outcomes", Journal of Applied Psychology, 74, pp.424~432 (1989)
  70. Meyer, J, "Testing the “side-bet theory” of organizational commitment: Some methodological considerations", Journal of Applied Psychology, 69, pp.372~378 (1984)
  71. Meyer, M, "Do perceptions of organizational justice foster organizational citizenship behaviours in social enterprises", International Journal of Economics and Business Research, 1, pp.400~408 (2009)
  72. Montgomery, D, "Calibrating MBA job preferences for the 21st century", Academy of Management Learning & Education, 10(1), pp.9~26 (2011)
  73. Moore, M. H, "Managing for value: Organizational strategy in for-profit, nonprofit, and governmental organizations", Nonprofit and Voluntary Sector Quarterly, 29, pp.183~204 (2000)
  74. Moorman, R. H, "Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship", Journal of Applied Psychology, 76, pp.845~855 (1991)
  75. Moorman, R. H, "Individualism-collectivism as an individual difference predictor of organizational citizenship behavior", Journal of Organizational Behavior, 16, pp.127~142 (1995)
  76. Moorman, R. H, "Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior", Academy of Management Journal, 41, pp.351~357 (1998)
  77. Moorman, R. H, "Treating employees fairly and organizational citizenship behavior: Sorting the effects of job satisfaction, organizational commitment, and procedural justice", Employee Responsibilities and Rights Journal, 6, pp.209~225 (1993)
  78. Nahapiet, J, "Social Capital, Intellectual Capital, and the Organizational Advantage", Academy of Management Review, 23, pp.242~266 (1998)
  79. O'Reilly, C, "Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior", Journal of Applied Psychology, 71, pp.492~499 (1986)
  80. O'Reilly, C, "People and organizational culture: Aprofile comparison approach to assessing person-organization fit", Academy of Management Journal, 34, pp.487~516 (1991)
  81. Organ, D. W, "OCB: The “good soldier” syndrome" (1988), Lexington Books
  82. Organ, D. W, "The motivational basis of organizational citizenship behavior", Research in Organizational Behavior, 12, pp.43~72 (1990)
  83. Organ, D. W, "Organizational citizenship behavior: It's construct clean-up time", Human Performance, 10, pp.85~97 (1997)
  84. Organ, D. W, "Cognitive versus affective determinants of organizational citizenship behavior", Journal of Applied Psychology, 74, pp.157~164 (1989)
  85. Organ, D. W, "Fairness and organizational citizenship behavior: What are the connections", Social Justice Research, 6, pp.5~18 (1993)
  86. Organ, D. W, "A meta- analytic review of attitudinal and dispositional predictors of organizational citizenship behavior", Personnel Psychology, 48, pp.775~802 (1995)
  87. Pandey, S. K, "Public service motivation and interpersonal citizenship behavior in public organizations: Testing a preliminary model", International Public Management Journal, 11, pp.89~108 (2008)
  88. Podsakoff, P. M, "An examination of subsitutes for leadership within a levels of analysis framework", Leadership Quarterly, 6, pp.289~328 (1995)
  89. Podsakoff, P. M, "The impact of organizational citizenship behavior in organizational performance: A review and suggestions for future research", Human Performance, 10, pp.133~151 (1997)
  90. Podsakoff, P. M, "Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors", Leadership Quarterly, 1(2), pp.107~142 (1990)
  91. Podsakoff, P. M, "Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research", Journal of Management, 26, pp.513~563 (2000)
  92. Podsakoff, P. M, "Self-reports in organizational research: Problems and prospects", Journal of Management, 12, pp.531~544 (1986)
  93. Randall, M. L, "Organizational politics and organizational support as predictors of work attitudes, job performance, and organizational citizenship behavior", Journal of Organizational Behavior, 20, pp.159~174 (1999)
  94. Rhoades, L, "Perceived organizational support: a review of the literature", Journal of Applied Psychology, 87, pp.698~714 (2002)
  95. Robinson, S. L, "Psychological contracts and OCB: The effect of unfulfilled obligation on civic virtue behavior", Journal of Organizational Behavior, 16, pp.289~298 (1995)
  96. Rousseau, D. M, "Not so different after all: A cross-discipline view of trust", Academy of Management Review, 23, pp.393~404 (1998)
  97. Shore, L. M, "Perceived organizational support and organizational justice, In Organizational politics, justice, and support: Managing the social climate of the workplace", pp.149~164 (1995), Quorum
  98. Shore, L. M, "Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support", Journal of Applied Psychology, 78, pp.774~780 (1993)
  99. Smith, C. A, "Organizational citizenship behavior: It's nature and antecedents", Journal of Applied Psychology, 68, pp.653~663 (1983)
  100. Tepper, B. J, "Relationships among supervisors’ and subordinates’ procedural justice perceptions and organizational citizenship behaviors", Academy of Management Journal, 46, pp.97~105 (2003)
  101. Tidwell, V. M, "A social identity model of prosocial behaviors within nonprofit organizations", Nonprofit Management and Leadership, 15, pp.449~467 (2005)
  102. Trevino, L. K, "A qualitative investigation of perceived executive ethical leadership: Perceptions from inside and outside the executive suite", Human Relations, 56(1), pp.5~37 (2003)
  103. Tsi, W, "Social capital and value creation: The role of intrafirm networks", Academy of Management Journal, 41, pp.464~476 (1998)
  104. Tyler, T. R, "Trust in organizational authorities: The influence of motive attributions on willingness to accept decisions, In Trust in organizations: Frontiers of theory and research", pp.331~356 (1996), Sage
  105. Vandenberg, R. J, "A latent variable approach to rating source equivalence: Who should provide ratings on organizational citizenship behavior dimensions?, In A hand book of organizational behavior citizenship behavior: A review of ‘good soldier’ activity in organizations", pp.105~138 (2004), Nova Science Publishing
  106. Vandenberghe, C, "Organizational culture, person-culture fit, and turnover: A replication in the healthcare industry", Journal of Organizational Behavior, 20, pp.175~184 (1999)
  107. Van Dick, R, "Identity and the extra mile: Relationships between organizational identification and organizational citizenship behaviour", British Journal of Management, 17, pp.283~301 (2006)
  108. Van Dyne, L, "Extra-role behaviors: In pursuit of construct and definitional clarity, In Research in Organizational behavior (Vol. 17)", pp.215~285 (1995), JAI Press
  109. Van Scotter, J. R, "Interpersonal facilitation and job dedication as separate facets of contextual performance", Journal of Applied Psychology, 81, pp.525~531 (1996)
  110. Wayne, S. J, "The role of fair treatment and rewards in perceptions of organizational support and leader-member exchange", Journal of Applied Psychology, 87, pp.590~598 (2002)
  111. Wayne, S. J, "Perceived organizational support and leader-member exchange: A social exchange perspective", Academy of Management Journal, 40, pp.82~111 (1997)
  112. Williams, L. J, "Job satisfaction and organizational commitment on predictors of organizational citizenship and in-role behavior", Journal of Management, 17, pp.601~617 (1991)

관련 논문AI추천

사회적기업에서 조직동일시의 선행요인과 조직시민행동 간 관계연구전인, 김세진, 오선희한국산업경영학회 · 경영연구2017 · 제32권 제3호사회적기업의 일터영성이 조직시민행동에 미치는 영향에 관한 연구류태모, 서정기, 정현우대한경영정보학회 · 경영과 정보연구2014 · 제33권 제1호사회적기업 직원들의 개인-조직 가치일치성과 불일치가 직무 관련 태도에 미치는 영향김성재, 박경원, 정재윤사단법인 사회적기업학회 · 사회적가치와 기업연구2022 · 제15권 제3호사회적기업의 사회적가치가 조직구성원의 직무태도에 미치는 영향김중원, 박상하, 박정식한국인적자원관리학회 · 인적자원관리연구2009 · 제16권 제4호사회적기업 조직구성원의 조직몰입이 조직성과에 미치는 영향- 조직시민행동의 매개효과 -이용탁, 주규하한국인적자원관리학회 · 인적자원관리연구2014 · 제21권 제3호사회적 기업 리더의 사회적 기업가정신이 성과 및 조직시민행동에 미치는 영향: 리더 동일시의 매개효과를 중심으로곽원준, 우주연, 장은미, 조병준사단법인 사회적기업학회 · 사회적가치와 기업연구2020 · 제13권 제1호

이 간행물의 다른 논문 (9건)

다중몰입 척도의 신뢰도와 타당도 연구 - 조직몰입, 경력몰입, 직무몰입을 중심으로 -문영주pp. 1-24소규모 무노조 사업장의 고용관계 정책대안에 관한 탐색적 연구이영면, 전운배pp. 55-80조직내 정보프라이버시에 관한 실증연구 - 측정모형의 타당화 -이동진, 김정식pp. 81-104전략적 인적자원관리 시스템이 지적 자본과 혁신역량에 미치는 영향송경렬, 김종관pp. 105-128사회적 기업가정신과 성과와의 관련성에 관한 연구이용탁pp. 129-150
원문 보기