공식적ㆍ비공식적 배려행동 및 상사신뢰가 상사-부하 간 교환관계에 미치는 영향 - 베트남 기업을 대상으로 -
The Effects of Formal and Informal Consideration and Supervisor Trust on LMX - The Case of Vietnam -
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초록
본 연구는 배려행동이 상사신뢰형성을 통해 상사-부하 간 교환관계에 영향을 미치는 과정에서 공식적 비공식적 배려행동이 상사신뢰형성에 어떤 영향을 미치는지를 베트남 기업을 대상으로 규명해 보고자 하였다. 배려행동을 공식적 배려행동과 비공식적 배려행동으로 나누고, 공식적 배려행동은 발전기회제공을, 비공식적 배려행동은 호의적 행동을 변수로 선정하여 이들 변수가 상사신뢰에 영향을 미치고, 다시 상사신뢰는 상사-부하 간 교환관계에 영향을 미치는 것으로 구조방정식모델을 활용한 연구모델을 설정하고 실증적으로 검증하였다. 본 연구를 위해 베트남 하노이 및 타이응웬 지역의 5개 기업에 근무하는 195명의 근로자들을 대상으로 설문방법으로 자료를 수집하고, SPSS 20 통계패키지를 활용하여 분석하였다. 연구결과에 따르면, 공식적인 배려행동인 발전기회제공과 비공식적 배려행동인 호의적 행동 모두가 상사신뢰에 긍정적인 영향을 미치는 것으로 나타났다. 그리고 상사신뢰는 상사-부하 간 교환관계에 긍정적인 영향을 미치는 것으로 나타났다. 베트남 기업에 근무하는 근로자들을 대상으로 한 본 연구의 결과를 보면, 상사-부하 간 교환관계를 형성하는 과정에서 공식적인 부문에서의 배려행동과 비공식적 부문에서의 배려행동 모두가 상사신뢰에 유의한 영향을 미치는 것으로 나타났다. 이러한 본 연구의 결과는 카자흐스탄 기업을 대상으로 한 이전의 연구에서 비공식적 배려행동이 신뢰형성에 유의한 영향을 미치지 않는다는 것과는 상반된 결과를 보이고 있다.
Abstract
This paper has the purpose of identifying how consideration and supervisor trust affect leader- member exchange(LMX) in Vietnamese companies. Consideration divided formal(self-development opportunity) and informal consideration(favor doing). It is hypothesized that self-development opportunity and favor doing affect supervisor trust, and then supervisor trust affects LMX. Data were collected to testify the model from the samples of 195 employees of 5 companies in Hanoi and Thai Nguyen province, Vietnam. A questionnaire was used to collect individual-level data such as self-development opportunity, favor doing, supervisor trust, leader-member exchange. A structural equation modeling was examined to test theoretical model via path analysis. Analyses were conducted using SPSS 20. It was found that self-development opportunity and favor doing affect supervisor trust. And it could be also found that supervisor trust positively affected LMX. It showed that the formal consideration affected supervisor trust, and informal consideration affected too supervisor trust in Vietnam companies. This results are different from the results of other research that formal consideration affect supervisor trust, but informal consideration does not affect supervisor trust in Kazakhstan companies.
참고문헌 (44)
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