인지적 유연성이 혁신행동에 미치는 영향-잡 크래프팅의 매개효과 및 리더의 코칭행동의 조절효과-
The Impact of Cognitive Flexibility on Innovative Behavior This work was supported by a 2-Year Research Grant of Pusan National University -Mediating Effect of Job Crafting and Moderating Effect of the Leader's Coaching Behavior-
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초록
조직은 성과와 장기적 생존을 확보하기 위하여 혁신을 중요한 과제로 삼고 있으며, 혁신의 원천인 구성원의 혁신 행동을 높일 수 있는 방안을 강구하고 있다. 본 연구는 혁신행동의 원천 중 하나인 구성원의 인지적 유연성에 주목하여, 인지적 유연성이 자신의 업무를 조절하는 잡 크래프팅을 통해 혁신행동을 높일 수 있는지 살펴보았다. 또한 리더의 코칭행동이 인지적 유연성과 잡 크래프팅의 관계를 조절할 것으로 가정하고 실증적으로 검증하였다. 인지적 유연성과 잡 크래프팅, 혁신행동과 리더의 코칭행동과 관련된 선행연구를 검토하여 변수 간 관계에 관한 연구가설 및 모형을 설정하였다. 연구가설을 검증하기 위하여 변수의 조작적 정의와 설문문항을 사용하여 설문조사를 수행하였다. 설문조사는 중국과 한국의 서비스업, 제조업, 정보통신/IT 산업 등의 종사자들을 대상으로 온라인으로 실시하였으며, 불성실하고 오류가 존재하는 응답을 제외한 380부를 최종 분석에 사용하였다. 실증분석은 SPSS 26.0과 AMOS 23.0을 활용하였다. 가설검증 결과를 살펴보면, 인지적 유연성은 종속변수 혁신행동과 매개변수인 잡 크래프팅에 유의한 정(+)의 영향을 미치며, 잡 크래프팅은 인지적 유연성과 혁신행동 간의 관계를 유의미하게 매개하는 것으로 나타났다. 또한 리더의 코칭행동은 인지적 유연성과 잡 크래프팅의 관계를 조절하는 것으로 나타났고, 잡 크래프팅과 코칭행동의 조절된 매개효과가 있음을 확인하였다. 이상의 연구결과를 통해 구성원이 가진 유연성의 중요성을 확인하였으며 리더의 코칭행동이 구성원의 인지적 유연성과 혁신행동에 영향을 미치는 요인이 됨을 보여준다. 결론에서는 연구결과와 함께 본 연구의 한계점, 향후 연구방향을 제시하였다.
Abstract
Innovation is crucial for securing organizational performance and long-term survival. Consequently, we are devising ways to enhance the innovative behavior of members, which serves as the foundation of innovation. This study specifically focuses on the cognitive flexibility of members, recognized as one of the key sources of innovative behavior. We investigate whether cognitive flexibility can enhance innovative behavior through job crafting, which involves shaping one's own work environment. Furthermore, we hypothesize that the leader's coaching behavior plays a pivotal role in influencing the relationship between cognitive flexibility and job crafting. To establish research hypotheses and models, we conducted a comprehensive review of prior studies related to cognitive flexibility, job crafting, innovative behavior, and leader’s coaching behavior. Subsequently, we conducted a survey utilizing operational definitions of variables and questionnaires. The survey was administered online to workers in the service, manufacturing, and information and communication/IT industries in China and Korea. We analyzed 380 response data sets for the final analysis, excluding any responses deemed unfaithful or erroneous. Empirical analysis was conducted using SPSS 26.0 and AMOS 23.0. Our hypothesis verification results indicate that cognitive flexibility significantly influences the dependent variable, innovative behavior, as well as the mediating variable, job crafting. Furthermore, job crafting was found to significantly mediate the relationship between cognitive flexibility and innovative behavior. Additionally, the leader's coaching behavior was shown to moderate the relationship between cognitive flexibility and job crafting. We confirmed a moderated mediating effect between cognitive flexibility, job crafting, innovative behavior, and coaching behavior. These findings underscore the importance of member flexibility and highlight the significant impact of leader coaching behavior on the cognitive flexibility and innovative behavior of members. In conclusion, we presented the limitations of this study and suggested future research directions in conjunction with the research results.
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