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호텔식음료 종사원의 사회적 교환관계에 따른 자기효능감이 조직유효성에 미치는 영향

A Study on the Impact Hotel F&B Employees' of Social Exchange Relations, SElf-Efficacy on the Organizational Effectiveness.

권정희
한국호텔리조트학회 (Korea Hotel & Resort Association)|2012.11|호텔리조트연구 (Journal of Hotel & Resort)|제11권 제3호|pp. 501-526

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참고문헌

키워드

Organizational EffectivenessSelf-EfficacySocial Exchange Relations
주제분류관광학

초록

This study aims to examine self-efficacy of Hotel F&B Employees' on their job satisfaction and organizational commitment social exchange relations, one of environmental variants, can influence job satisfaction and organizational commitment in performing social exchange relations. It is also another goal of this study to provide strategic materials through making out preventive measures against the airline enterprise. To accomplish the goals,a field survey was conducted on the crew's of the Deluxe Hotel in Seoul. The results of this study, based on a positive analysis, could be summarized as follows. First, the leader-membership exchange relations, team-membership exchange relations, perceived organizational supportl turned out to have affirmative effects on airline enterprise self-efficacy. Second, the team-membership exchange relations, perceived organizational support turned out to have affirmative effects on airline enterprise crew's on their job satisfaction. Third,the leader-membership exchange relations, perceived organizational support turned out to have affirmative effects on their organizational commitment. Fourth, the self-efficacy turned out to have affirmative effects on their jon satisfaction and organizational commitment.

Abstract

This study aims to examine self-efficacy of Hotel F&B Employees' on their job satisfaction and organizational commitment social exchange relations, one of environmental variants, can influence job satisfaction and organizational commitment in performing social exchange relations. It is also another goal of this study to provide strategic materials through making out preventive measures against the airline enterprise. To accomplish the goals,a field survey was conducted on the crew's of the Deluxe Hotel in Seoul. The results of this study, based on a positive analysis, could be summarized as follows. First, the leader-membership exchange relations, team-membership exchange relations, perceived organizational supportl turned out to have affirmative effects on airline enterprise self-efficacy. Second, the team-membership exchange relations, perceived organizational support turned out to have affirmative effects on airline enterprise crew's on their job satisfaction. Third,the leader-membership exchange relations, perceived organizational support turned out to have affirmative effects on their organizational commitment. Fourth, the self-efficacy turned out to have affirmative effects on their jon satisfaction and organizational commitment.

참고문헌 (47)

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