관광기업의 위기관리 대응방안에 대한 연구 - 특 1급 호텔을 중심으로 -
A Study on the Actual Condition of Crisis Management in Tourism Corporation using Onion Model - Focus on Luxury Hotel -
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This study is regarding actual condition of crisis management in tourism corporation. I applied the Onion Model of Pauchant and Mitroff to conduct this study and to emphasize the understand and management of crisis and disaster of hotel. The results of the survey are as follows. The first, Onion Model Ⅰ step is to investigate a personal protection system. The result shows that the all atmosphere of hotel would rather seem to avoid dangerous situation or try to protect oneself than to prepare crisis by oneself when dangerous situation appears. The second, Onion Model Ⅱ step is a organizational belief system and cultural factors relative to efficiency of crisis management. The result shows hotel organization culture is very sound organization. The third, Onion Model Ⅲ step is a organization structure of hotel affected to crisis is including the standard, rule and procedure regarding it. With the result that analyze a organizational structure about crisis management, hotel is composed of not professional staffs who manage effectively it. The fourth, Onion Model Ⅳ step is a organization planning, strategy and process of hotel crisis management. The result shows that hotel was presented as lacking certainly strategy of crisis management. The fifth is the comparing hotel with portfolio of crisis management. As a result, hotel will have to widely redefine organization strategy of crisis management to aspect of personal personality, culture, organization structure
Abstract
This study is regarding actual condition of crisis management in tourism corporation. I applied the Onion Model of Pauchant and Mitroff to conduct this study and to emphasize the understand and management of crisis and disaster of hotel. The results of the survey are as follows. The first, Onion Model Ⅰ step is to investigate a personal protection system. The result shows that the all atmosphere of hotel would rather seem to avoid dangerous situation or try to protect oneself than to prepare crisis by oneself when dangerous situation appears. The second, Onion Model Ⅱ step is a organizational belief system and cultural factors relative to efficiency of crisis management. The result shows hotel organization culture is very sound organization. The third, Onion Model Ⅲ step is a organization structure of hotel affected to crisis is including the standard, rule and procedure regarding it. With the result that analyze a organizational structure about crisis management, hotel is composed of not professional staffs who manage effectively it. The fourth, Onion Model Ⅳ step is a organization planning, strategy and process of hotel crisis management. The result shows that hotel was presented as lacking certainly strategy of crisis management. The fifth is the comparing hotel with portfolio of crisis management. As a result, hotel will have to widely redefine organization strategy of crisis management to aspect of personal personality, culture, organization structure
참고문헌 (30)
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