제4차 산업혁명을 대비한 항공운송산업의 대응 전략 연구 -항공여객서비스 중심으로-
The Study on the Strategies of the Air Transport Industry in the Context of The 4th Industrial Revolution - Focused Air passenger service -
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The air transport industry, which marks the fourth industrial revolution, is expected to have a significant impact on passenger transport services, in-air service, operations on aviation, and aircraft operations throughout the air passenger transport. As special changes are expected in the field of air passenger transport services, which is the main theme of the dual air transport business, this study looks for air passenger reservations, flight transport operations, and other areas of aviation passenger transport service in preparation for the fourth industrial revolution. As a result, as a response to the ICT sector in air passenger service, it should focus on the development of passenger service systems (PSS) that support the service of air passenger reservations, ticketing, and transport as a converged integrated system under each independent system. Second, the basic model for Airline's revenue management should be replaced with the existing static pricing and seat-assigned model to determine the volume of demand and the level of discrete distribution immediately before departure of the aircraft at each point. Third, airport passenger services should develop smart airport systems using artificial intelligence and big data based on biometric functions of passengers.
Abstract
The air transport industry, which marks the fourth industrial revolution, is expected to have a significant impact on passenger transport services, in-air service, operations on aviation, and aircraft operations throughout the air passenger transport. As special changes are expected in the field of air passenger transport services, which is the main theme of the dual air transport business, this study looks for air passenger reservations, flight transport operations, and other areas of aviation passenger transport service in preparation for the fourth industrial revolution. As a result, as a response to the ICT sector in air passenger service, it should focus on the development of passenger service systems (PSS) that support the service of air passenger reservations, ticketing, and transport as a converged integrated system under each independent system. Second, the basic model for Airline's revenue management should be replaced with the existing static pricing and seat-assigned model to determine the volume of demand and the level of discrete distribution immediately before departure of the aircraft at each point. Third, airport passenger services should develop smart airport systems using artificial intelligence and big data based on biometric functions of passengers.
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