관광안내소 관광안내사의 직무분석
A Job Analysis of Tour Consultants for Tourist Information Center
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The purpose of the study is to generate basis of developing curriculum for the education of tour consultants of tourist information center. The study employed a systematic job analysis method to subdivide jobs of tourist information center into elements, and to develop job description. The study was conducted in three phases. First, the systematic procedure for job analysis was developed through literature review and expert meeting. Given the procedure, second, in-depth interviews were conducted with expert practitioners of tourist information center. Third, DACUM process was employed to develop job profiles in tourist information center In this phase, DACUM workshops were conducted two times with 7 expert workers in the field of tourist information center. DACUM panels discussed such topics as elements of tourist information center occupation, their description, the specificknowledge, skills and behavior required by workers in order to effectively perform their tasks as described. Finally, the study produced a job model for tourist information center, duty and tasks, and the specific knowledge, skills and behavior for competence of tour consultants. More specific, the study developed five duties including tour consulting, reservation, convenience service, publication and marketing, facility management of tourist information center, and presented 23 specific tasks. The limitations and directions for future research are discussed.
Abstract
The purpose of the study is to generate basis of developing curriculum for the education of tour consultants of tourist information center. The study employed a systematic job analysis method to subdivide jobs of tourist information center into elements, and to develop job description. The study was conducted in three phases. First, the systematic procedure for job analysis was developed through literature review and expert meeting. Given the procedure, second, in-depth interviews were conducted with expert practitioners of tourist information center. Third, DACUM process was employed to develop job profiles in tourist information center In this phase, DACUM workshops were conducted two times with 7 expert workers in the field of tourist information center. DACUM panels discussed such topics as elements of tourist information center occupation, their description, the specificknowledge, skills and behavior required by workers in order to effectively perform their tasks as described. Finally, the study produced a job model for tourist information center, duty and tasks, and the specific knowledge, skills and behavior for competence of tour consultants. More specific, the study developed five duties including tour consulting, reservation, convenience service, publication and marketing, facility management of tourist information center, and presented 23 specific tasks. The limitations and directions for future research are discussed.
참고문헌 (24)
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