항공사 객실승무원의 업무에 대한 탐색적 연구
A qualitative study on the work among Airline Cabin Crew
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초록
Because stewardesses have to work based on irregular schedule and go abroad, they are assumed to have more conflicts between work and family than other working women. Stewardesses are part of the product and are therefore key front-line players in the tourism industry as they service guests during a journey. This study was to explore the characteristic of Korean stewardesses’s practical use using in-depth interview technique. 10 stewardesses who have more than four year work experi- ences were conveniently selected and in-depth interviewed from June 2014 to August 2014. The purpose of this study is to explore the characteristics of work among Korean stew- ardesses in Korea. Qualitative research approach was used to identify significant issues and draw out policy and managerial implications. So the Korean stewardesses’s career development and socialization process are explored. Based on the results, managerial and policy implications and future research directions are discussed.
Abstract
Because stewardesses have to work based on irregular schedule and go abroad, they are assumed to have more conflicts between work and family than other working women. Stewardesses are part of the product and are therefore key front-line players in the tourism industry as they service guests during a journey. This study was to explore the characteristic of Korean stewardesses’s practical use using in-depth interview technique. 10 stewardesses who have more than four year work experi- ences were conveniently selected and in-depth interviewed from June 2014 to August 2014. The purpose of this study is to explore the characteristics of work among Korean stew- ardesses in Korea. Qualitative research approach was used to identify significant issues and draw out policy and managerial implications. So the Korean stewardesses’s career development and socialization process are explored. Based on the results, managerial and policy implications and future research directions are discussed.
참고문헌 (18)
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