The Impact of ICTs on Development and Governance in Africa: Morocco as a Case Study
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What are the implications/impacts for practice and policy of the incorporation of information and communication technologies (ICT) in local governance systems in Africa? How can this new tool be utilized to support good governance and sustainable development? The theory of the Digital State Paradigm (DSP) is used to answer these questions and a single-country case study (Morocco) provides an in-depth investigation of models and ideas of the application of e-government designs. Morocco offers a pragmatic illustration of how information and technology instruments are being adopted and implemented in developing countries. This research concludes that e-government is embraced in African countries to facilitate changes in citizen involvement, transforming traditional hierarchical approaches to coordination into network approaches, to advance human development, and break down barriers to a citizen/customer-focused approach to service delivery. The digital experiences in African countries improve government performance and effectiveness, and enable better responsiveness to citizens’ development needs. Examples of successful use of ICT for social, economic, and political purposes are evident in several sectors in the continent. This research contributes to literature on this topic by identifying a way to adapt public-sector digital processes, operations, and frameworks to rapidly changing dynamics and relations between people and organizations already enabled by the digital environment.
Abstract
What are the implications/impacts for practice and policy of the incorporation of information and communication technologies (ICT) in local governance systems in Africa? How can this new tool be utilized to support good governance and sustainable development? The theory of the Digital State Paradigm (DSP) is used to answer these questions and a single-country case study (Morocco) provides an in-depth investigation of models and ideas of the application of e-government designs. Morocco offers a pragmatic illustration of how information and technology instruments are being adopted and implemented in developing countries. This research concludes that e-government is embraced in African countries to facilitate changes in citizen involvement, transforming traditional hierarchical approaches to coordination into network approaches, to advance human development, and break down barriers to a citizen/customer-focused approach to service delivery. The digital experiences in African countries improve government performance and effectiveness, and enable better responsiveness to citizens’ development needs. Examples of successful use of ICT for social, economic, and political purposes are evident in several sectors in the continent. This research contributes to literature on this topic by identifying a way to adapt public-sector digital processes, operations, and frameworks to rapidly changing dynamics and relations between people and organizations already enabled by the digital environment.
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