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물류서비스 품질 구성요소가 만족에 주는 영향 분석

An Analysis on Effects of Logistics Service Quality Components on Satisfaction

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참고문헌 (34)

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  2. "물류서비스 품질이 구매 후 반응에 미치는 영향에 관한 연구" (2003)
  3. "인터넷쇼핑몰 이용자의 고객만족이 신뢰, 몰입, 고객충성행위에 미치는 영향", 13(3), pp.134~ (2003)
  4. "LISREL 구조방정식모델", pp.121~ (1996), 영지문화사
  5. "Order Effects in Customer Satisfaction Modelling", 19(3, pp.4) (2003), 379~419
  6. "Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach", 65(3), pp.34~49 (2001)
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  9. "Creating Effective Politics for Customer Service" (1983), MCB University Press
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  14. "Differentiating by Market Segment International Journal of Physical Distribution & Logistics Management"
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  16. "European Journal of Marketing", pp.36~44 (1984)
  17. "The Impact of Customer Satisfaction and Relationship Quality on Customer Retention: A Critical Reassessment and Model Development", 14(8), pp.737~764 (1997)
  18. "Putting the Service Profit Chain to Work", pp.164~174 (1994)
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  20. "A Customer-Base Competitive Analysis for Logistics Desicion", pp.85~99 (1991)
  21. "Fundamentals of Logistics Management" (1998), McGraw-Hill International Editions
  22. "National Council of Physical Distribution Management" (1976)
  23. "Web-Based Informational Practices of Logistics Service Providers: An Empirical Assessment", 40(4), pp.34~45 (2001)
  24. "Developing Logistics Service Quality Scale", 20(1), pp.9~32 (1999)
  25. "Logistics Service Quality as a Segment-Customized Process", 65(4), pp.82~104 (2001)
  26. "Factors Affecting Trust in Market Relationships Journal of Marketing", pp.82~103 (1993)
  27. "The Commitment-Trust Theory of Relationship Marketing Journal of Marketing", pp.20~38 (1994)
  28. "An Internal Assessment of Logistics Value Journal of Business Logistics", pp.113~149 (1994)
  29. "Measurement and Evaluation of Satisfaction Process in the Retail Settings Journal of Retailing", pp.25~48 (1981)
  30. "Physical distribution service quality in Internet retailing: service pricing, transaction attribution, and firm attributes", 21(6), pp.651~672 (2004)
  31. "Pulling Customers Closer Through Logistics Service", 41(5), pp.74~80 (1998)
  32. "Some Propositions on Third Party Choice : Domestic VS International Logistics Providers", 4(2), pp.45~54 (1996)
  33. "Models of Consumer Satisfaction Formation Journal of Marketing Research", pp.204~212 (1988)
  34. "The Myths and Realities of Customer Service", pp.156~176 (1991)

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