감정노동전략이 직무만족, 조직시민행동 및 이직의도에 미치는 영향: 간호사들을 중심으로

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참고문헌 (77)

1. 김경은, "서비스 종업원의 목표지향성과 고객지향성이 감정노동과 직무만족에 미치는 영향", 마케팅논집(Journal of Marketing Studies), 21(1), pp.1~21 (2013), 한국전략마케팅학회
2. 김유경, "고접촉 서비스 종업원이 경험하는 감정노동의 선행요인과 결과요인에 관한 연구 : 골프보조원을 중심으로", 마케팅논집(Journal of Marketing Studies), 21(1), pp.85~114 (2013), 한국전략마케팅학회
3. 김은주, "간호사의 소진경험과 직무만족과의 관계 연구", 석사, 간호행정, pp.2002
4. 김은희, "간호사의 직무착근도와 이직의도의 관계에서 조직시민행동의 매개효과", 간호행정학회지, 18(4), pp.394~401 (2012), 간호행정학회[DOI]
5. 김민경, "외식기업 종사원의 정서노동이 직무만족 및 서비스 제공수준에 미치는 영향", 관광연구저널, 27(1), pp.451~466 (2013), 한국관광연구학회
6. 김지영, "서비스 제공자의 감정노동이 고객지향성에 미치는 영향 : 종업원과 고객의 관점을 중심으로", 박사, 경영학과, pp.2014
7. 박성규, "종업원의 감정노동에 대한 고객지각이 지각된 서비스품질, 전환비용 및 고객유지에 미치는 영향에 관한 연구", 마케팅논집(Journal of Marketing Studies), 22(3), pp.133~151 (2014), 한국전략마케팅학회
8. 박영아, "전사적 품질경영(TQM)이 의료서비스 내부고객의 만족도, 외부고객의 충성도에 미치는 영향", 마케팅논집(Journal of Marketing Studies), 23(2), pp.113~134 (2015), 한국전략마케팅학회
9. 박영옥, "노인요양시설 간호사의 이직의도에 영향을 미치는 요인", 노인간호학회지, 11(1), pp.81~89 (2009), 노인간호학회
10. 봉준호, "환대산업 종사원의 직무착근도가 직무만족 및 조직시민행동에 미치는 영향", 관광레저연구, 26(7), pp.43~58 (2014), (사)한국관광레저학회
11. 손정기, "특 1급 호텔 종사원 감정노동, 조직시민행동, 이직의도 간의 구조적 영향관계에 관한 연구", 대한경영학회지, 27(12), pp.2309~2329 (2014), 대한경영학회
12. 신혜숙, "카지노종사원의 감정노동이 소진 및 직무만족에 미치는 영향", 한국콘텐츠학회 논문지, 12(7), pp.415~424 (2012), 한국콘텐츠학회[DOI]
13. 안민권, "남자간호사의 직무만족, 조직몰입 및 이직의도", 간호행정학회지, 21(2), pp.203~211 (2015), 간호행정학회[DOI]
14. 이상우, "호텔종업원의 감정노동이 팔로워십과 조직시민행동에 미치는 영향", Tourism Research, 38(3), pp.1~18 (2013), 한국관광산업학회
15. 임지은, "병원 종사원의 임파워먼트, 직무만족 및 조직시민행동의 관계 연구", 대한경영학회지, 27(7), pp.1013~1030 (2014), 대한경영학회
16. 채주아, "의료기관 종사자들의 감정노동이 이직의도, 고객 지향성에 미치는 영향에 관한 연구 - 직무스트레스와 직무만족을 매개로 -", 마케팅관리연구, 19(1), pp.133~152 (2014), 한국마케팅관리학회
17. 최석봉, "감성지능, 직무만족, 자기효능감이 조직시민행동에 미치는 영향 - 대학병원 간호사를 중심으로 -", 인적자원관리연구, 19(5), pp.73~94 (2012), 한국인적자원관리학회
18. 최지환, "은행영업점 고객접점직원의 Big 5 성격이 감정노동에 미치는 영향: 감성지능, 성별 및 직급의 조절효과", 마케팅논집(Journal of Marketing Studies), 22(4), pp.199~221 (2014), 한국전략마케팅학회
19. 한진환, "감정노동과 조직시민행동간 공감의 조절효과", 디지털융복합연구, 12(6), pp.161~170 (2014), 한국디지털정책학회[DOI]
20. 한진환, "감정노동과 조직시민행동간 조직지원의 조절효과", 인적자원관리연구, 19(2), pp.83~102 (2012), 한국인적자원관리학회[DOI]
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