간호사의 감정노동이 직무열의 및 이직의도에 미치는 영향
The Effect of Hospital Nurses’ Emotional Labor on Job Engagement and Turnover Intention
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Objectives: The purpose of this study is to analyze whether emotional labor experienced by nurses in their work affects turnover intention through job engagement. Methods: Data were collected by a self-entry method using structured questionnaire for 243 nurses who worked at hospitals in Busan. Structural equation and moderating regression model were applied for the analysis. Results: Firstly, in emotional labor, which is an independent variable, emotional disharmony had a negative (-) effect on job engagement and a positive (+) influence on turnover intention. Secondly, it was found that job engagement, which is a mediating variable, had a negative (-) influence on turnover intention. Third, job engagement had partially mediating effect on causal relation between emotional disharmony (which is a subordinate variable of emotional labor) and turnover intention. Conclusions: Based on the results of this study, it is suggested that preparation of a scheme to raise job enthusiasm and lower intention to change jobs is required by recognizing emotional disharmony experienced by nurses and paying continuous attention to their work environment.
Abstract
Objectives: The purpose of this study is to analyze whether emotional labor experienced by nurses in their work affects turnover intention through job engagement. Methods: Data were collected by a self-entry method using structured questionnaire for 243 nurses who worked at hospitals in Busan. Structural equation and moderating regression model were applied for the analysis. Results: Firstly, in emotional labor, which is an independent variable, emotional disharmony had a negative (-) effect on job engagement and a positive (+) influence on turnover intention. Secondly, it was found that job engagement, which is a mediating variable, had a negative (-) influence on turnover intention. Third, job engagement had partially mediating effect on causal relation between emotional disharmony (which is a subordinate variable of emotional labor) and turnover intention. Conclusions: Based on the results of this study, it is suggested that preparation of a scheme to raise job enthusiasm and lower intention to change jobs is required by recognizing emotional disharmony experienced by nurses and paying continuous attention to their work environment.
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