상업계고교 컴퓨터교육 서비스에 대한 지각된 품질과 고객만족, 학업성취 및 구전의도 사이의 관계에 대한 연구

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참고문헌 (56)

1. 강병서, "병원의 서비스 품질이 고객만족과 성과에 미치는 영향에 관한 연구", 27(1), pp.57~87 (2005)
2. 교육인적자원부, "실업교육현황자료" (2005), 교육인적자원부 과학실업정책교육과
3. 김재욱, "택배서비스 품질의 측정에 관한 연구", 31(2), pp.283~294
4. 김종의, "대학교육서비스의 고객만족 영향요인에 관한 연구", 경영교육연구, (38), pp.39~57 (2005), 한국경영교육학회
5. 김주헌, "e-Learning에 있어서 고객충성도에 영향을 미치는 요인에 대한 실증적 연구", 6(2), pp.1~25 (2004)
6. 박주성, "대학교육서비스 품질요인이 학생만족, 재입학의도 및 구전효과에 미치는 영향", 4(4), pp.51~74 (2003)
7. 유일, "웹기반 원격교육의 학습효과에 영향을 미치는 요인에 관한 연구", Korea Business Review, 6(2), pp.7~27 (2003), 한국경영학회
8. 윤만희, "대학교육서비스에 대한 공정성 인식이 관계품질과 고객의 자발적 행위에 미치는 영향", 32(1), pp.315~340 (2003)
9. 이용기, "대학 환경특성이 전반적 서비스품질, 서비스가치와 학생만족에 미치는 영향", 아시아마케팅저널, 4(1), pp.77~100 (2002), 한국마케팅학회
10. 전달영, "사이버대학의 e-Learning 서비스 품질과 참여요인이학생만족과 학업성과에 미치는 영향", 소비문화연구, 8(4), pp.185~208 (2005), 한국소비문화학회
11. 정기한, "학습만족의 결정요인이 전반적 서비스 품질과 학생만족에 미치는 영향", 6(2), pp.51~73 (2004)
12. 정해용, "사이버교육 효과의 영향요인에 관한 실증적 연구: 공공조직을 중심으로", 정보시스템연구, 11(1), pp.51~74 (2002), 한국정보시스템학회
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