초·중등 교육 분야에서 생성형 AI의 업무 활용에 관한 인식 및 요구도 분석
Analysis of perceptions and needs of generative AI for work-related use in elementary and secondary education
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초록
생성형 AI 서비스의 다각화로 다양한 분야와 연령대에서 사용됨에 따라, 교육 분야에서도 활용시도와 논의가 활발해지고 있다. 본 연구에서는 충청북도 지역 초·중등 교직원 934명 대상의 설문조사를 통해 생성형 AI에 대한 일반적 및 업무 영역에서의 인식과 활용도, 요구 사항을 조사·분석했다. 주요 연구 결과로, 첫째, 교직원의 생성형 AI 활용 경험은 일반적 사용 대비 업무 목적 사용 경험이 적었고, 월 1회 이상의 주기적 빈도를 고려하면 훨씬 적은 비율로 나타났다. 둘째, 생성형 AI의 업무 활용 시 업무 효율 향상에 대한 기대가 가장 높은 것으로 나타났다. 셋째, 직위와직종에 따라 생성형 AI의 활용 방안별 유용성 인식차가 두드러졌지만, 다양한 문서 처리 도움에대한 유용성 인식 정도가 공통으로 높은 것으로 나타났다. 초·중등 교직원의 생성형 AI 업무 활용을 위해 생성형 AI 사용 관련 부작용 및 유의점에 대한 안전장치 마련과 촉진 환경 조성 등의 사항에 대한 개선이 필요하고 직위와 직종에 따라 요구 사항과 필요성이 고려되어야 할 것이다.
Abstract
As generative artificial intelligence (AI) services become more diversified and widely used, attempts and discussions on their application in education have become active. The purpose of this study is to investigate and analyze general and work-related perceptions, utilization, and needs regarding generative AI in elementary and secondary education. A survey was conducted among teachers and staff in Chungcheongbuk-do, and 934 responses were analyzed. The main research results are as follows: First, their work-related use of generative AI was lower than their general use, and considering the periodic frequency of more than once a month, the rate was much lower. Second, the main expectation when using generative AI in work appears to be improved work efficiency. Third, regarding the use of generative AI for each task, differences in perception of its usefulness were noticeable depending on position and occupation. They generally responded positively to the usefulness of generative AI in processing documents. To facilitate the use of generative AI for work by elementary and secondary teachers and staff, it is necessary to create an environment that promotes its use while ensuring safety against potential side effects. Additionally, requirements and needs should be considered depending on the position and occupation.
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