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서비스 산업 종사자의 긍정심리자본과 혁신행동에서 감성지능의 조절효과

Moderated Effects of Emotional Intelligence on the Relationship between Positive Psychological Capital and between Innovative Behavior of Service Industry Workers

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주제분류경영학

초록

본 연구는 긍정심리자본에 대해 알아보고 긍정심리자본과 혁신행동과의 관계, 긍정심리자본과 혁신행동과의 관계에서 감성지능의 조절효과를 알아보기 위해 수행되었다. 본 연구는 긍정심리자본, 혁신행동, 감성지능에 대한 선행연구를 바탕으로, 제주지역내의 관광서비스업에 종사하는 근로자 379명의 설문조사에 대한 실증연구로 진행되었다. 연구의 결과는 첫째, 긍정심리자본과 혁신행동에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 긍정심리자본과 혁신행동과의 관계에서 감성지능의 조절효과는 부분적으로 영향이 있는 것으로 나타났다. 조직구성원의 혁신향상을 위한 혁신행동의 주요 요인으로 긍정적인 심리자본이 영향을 주는 것으로 규명되어 감성지능 완충효과를 보여주고 있다. 이러한 결과는 긍정심리자본이 혁신행동으로 이어지기 위해서는 조직구성원들 사이에 감성지능 역할이 중요하다고 볼 수 있다. 이는 감성지능은 아이디어를 도출한다거나, 새로운 기술을 받아 들이는 것, 조직내 의사소통 등의 문제해결을 위하여 적절한 행동을 취하며, 변화에 잘 대처하는데 유용하다고 판단된다. 감성지능의 조절요인으로 감성지능 역할에 관한 의미 있는 시사점을 보여 주고 있다.

Abstract

This study was conducted to examine positive psychological capital and to investigate the relationship of positive psychological capital and innovative behavior, as well as the moderating effect of emotional intelligence in the relationship between positive psychological capital and innovative behavior. This study used IBMS SPSS Statistics 25.0, a statistical program and IBM SPSS AMOS 25.0, a structural equation modeling program, based on previous research on positive psychological capital, innovative behavior and emotional intelligence. Upon analyzing 379 samples, it was first found that it had a positive (+) influence on positive psychological capital and innovative behavior. Second, the moderating effect of emotional intelligence appeared to partially affect the relationship between positive psychological capital and innovative behavior. Positive psychological capital has an effect as a major factor in the innovation behavior of organization members to improve innovation, and it also shows a buffering effect on emotional intelligence. Such results show that in order for positive psychological capital to lead to innovative behavior, the role of emotional intelligence between members of an organization is crucial. It is judged that emotional intelligence is useful for taking appropriate actions to solve problems such as deriving ideas, accepting new technologies, and communicating within the organization, and coping well with changes. It exhibits meaningful implications on the roles of emotional intelligence for mediating factors.

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