기업의 사회적 책임이 고객의 지각된 가치와 이용의도에 미치는 영향: 스타벅스 기업을 대상으로

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참고문헌 (61)

1. 김광민, "컨벤션센터 CSR활동 책임인식이 행동의도에 미치는 영향", 관광레저연구, 26(2), pp.279~299 (2014), (사)한국관광레저학회
2. 박민영, "기업의 사회적 책임활동(CSR)이 기업-소비자 동일시와 기업에 대한 태도 및 재이용의도에 미치는 영향 - 대규모 커피 전문점 이용고객을 중심으로 -", 관광연구, 26(5), pp.239~260 (2011), 대한관광경영학회
3. 박현규, "항공산업에서 사회적 책임(CSR)활동에 따른 기업평판 및 항공사 이미지가 구매의도에 미치는 영향", 관광경영연구, 19(2), pp.109~132 (2015), 관광경영학회
4. 서철현, "지역축제에 대한 사후이미지가 방문객 만족과 행동의도에 미치는영향", 관광연구, 16(2), pp.7~23 (2001)
5. 서동환, "한식당 이용고객의 지각된 가치가 고객만족 및 행동의도에 미치는 영향", 호텔관광연구, 19(1), pp.101~122 (2017), 한국호텔관광학회
6. 송중원, "사회적 책임활동, 브랜드이미지, 구매의도간의 관계 연구 - 서울시내 특급호텔 이용객을 중심으로-", 관광경영연구, 18(4), pp.255~276 (2014), 관광경영학회
7. 유창근, "CSR과 내부서비스품질이 내부고객만족과 이직의도에 미치는 영향 - 기업 윤리교육에 따른 조절효과 -", 관광경영연구, 19(4), pp.1~20 (2015), 관광경영학회
8. 양진연, "기업의 사회적 책임(CSR)연상과 상품평가, 품질평가, 애호도와의 구조적 관계연구- 호텔컨벤션을 중심으로 -", 관광경영연구, 17(4), pp.203~224 (2013), 관광경영학회
9. 이상호, "호텔기업의 브랜드 자산, 다차원 고객가치, 만족, 행동의도간의 관계연구", 박사, 호텔관광학과, pp.2013
10. 정규엽, "호텔의 사회적 책임활동 핵심성공요인 탐색 및 중요도-수행도 분석", 호텔경영학연구, 20(1), pp.203~224 (2011), 한국호텔외식관광경영학회
11. 정양미, "여행업의 사회적 책임(CSR)이 조직신뢰와 조직몰입에 미치는 영향", 관광경영연구, 18, pp.253~275 (2014), 관광경영학회
12. 최유리, "외식기업 스마트폰 어플리케이션 서비스 품질이 고객만족 및 재이용의도에 미치는 영향", 석사, 외식조리관리학과, pp.2013
13. 최규환, "관광교육 서비스 평가, 만족, 행동의도에 관한 연구", 소비문화연구, 8(1), pp.135~152 (2005), 한국소비문화학회
14. 최병창, "전시컨벤션센터의 물리적환경, 고객만족, 행동의도 간의 구조관계 연구: 대구전시컨벤션센터(EXCO)를 중심으로", 관광연구, 32(1), pp.107~124 (2017), 대한관광경영학회
15. 하동현, "대형항공사에서의 기업역량과 CSR 활동이 브랜드 애착과 전환비용 및 지속이용의도에 미치는 영향", 관광경영연구, 21(6), pp.727~756 (2017), 관광경영학회
16. 허미옥, "기업의 사회적 책임, 이미지, 관계품질 그리고 고객충성도 간의 관계", 한국비영리연구, 7(2), pp.161~202 (2008), 한국비영리학회
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