확장된 계획행동이론을 통한 기업의 사회적 책임이 행동의도에 미치는 연구: 스타벅스 커피점 중심으로

참고문헌 (81)

1. 강봉주, "호텔기업의 사회적 책임활동이 브랜드 동일시 및 소비자 시민행동에 미치는 영향", 관광연구, 31(6), pp.191~208 (2016), 대한관광경영학회[DOI]
2. 김광용, "기업의 사회적 책임(CSR)이 소비자인식과 행동의도에 미치는 영향 : 선도 특급 관광호텔을 중심으로", 관광연구저널, 28(2), pp.65~73 (2014), 한국관광연구학회
3. 남수정, "계획적 행동이론을 적용한 메트로섹슈얼 소비행동에 대한 연구", 소비자학연구, 21(1), pp.161~180 (2010), 한국소비자학회
4. "국내 5대 커피전문점 점포수 현황" (2017), 데이터플래닛[URL]
5. 명소형, "사찰음식의 지각된 가치가 행동의도에 미치는 영향 - 관여도의 조절효과를 중심으로 -", 호텔관광연구, 17(5), pp.150~171 (2015), 한국호텔관광학회
6. 박민영, "기업의 사회적 책임활동(CSR)이 기업-소비자 동일시와 기업에 대한 태도 및 재이용의도에 미치는 영향 - 대규모 커피 전문점 이용고객을 중심으로 -", 관광연구, 26(5), pp.239~260 (2011), 대한관광경영학회
7. 박현규, "항공산업에서 사회적 책임(CSR)활동에 따른 기업평판 및 항공사 이미지가 구매의도에 미치는 영향", 관광경영연구, 19(2), pp.109~132 (2015), 관광경영학회
8. 서해란, "확장된 계획행동이론을 이용한 중국관광객의 방한 의사결정 연구", 호텔관광연구, 17(2), pp.1~16 (2015), 한국호텔관광학회
9. "국내 커피시장의 놀라운 성장" (2018), 식품외식경제[URL]
10. 양진연, "기업의 사회적 책임(CSR)연상과 상품평가, 품질평가, 애호도와의 구조적 관계연구- 호텔컨벤션을 중심으로 -", 관광경영연구, 17(4), pp.203~224 (2013), 관광경영학회
11. 우은주, "기업의 사회적 책임이 고객의 지각된 가치와 이용의도에 미치는 영향: 스타벅스 기업을 대상으로", 관광경영연구, 22(3), pp.233~251 (2018), 관광경영학회[DOI]
12. 윤선영, "컨벤션센터의 사회적 책임활동(CSR)이 컨벤션센터 평판 및 방문행동에 미치는 영향연구", 관광연구, 29(3), pp.255~272 (2014), 대한관광경영학회
13. 윤설민, "계획행동이론의 수정 및 확장에 따른 CSR 활동의 진정성에 대한 소비자 이해", 호텔관광연구, 17(2), pp.346~368 (2015), 한국호텔관광학회
14. 윤영일, "호텔기업의 지식경영활동에서 지식기여와 지식활용의 선행요인과 결과요인의 관계 연구", 호텔경영학연구, 24(6), pp.79~96 (2015), 한국호텔외식관광경영학회
15. 이가희, "외식기업의 사회적 책임 활동이 고객 신뢰도, 충성도에 미치는 영향", 호텔경영학연구, 24(7), pp.93~112 (2015), 한국호텔외식관광경영학회
16. 이철진, "SNS관광정보가치와 관광행동의도 간 관계에서 지각된 제약의 매개효과", 관광연구, 30(3), pp.247~268 (2015), 대한관광경영학회
17. 이충기, "확장된 계획행동이론을 이용한 갬블링열정과 행동의도간 구조관계 분석", 관광학연구, 34(3), pp.125~145 (2010), 한국관광학회
18. 정규엽, "호텔의 사회적 책임활동 핵심성공요인 탐색 및 중요도-수행도 분석", 호텔경영학연구, 20(1), pp.203~224 (2011), 한국호텔외식관광경영학회
19. 전혜진, "커피전문점의 사회적 책임 활동 현황에 관한 연구", 관광연구저널, 26(3), pp.197~210 (2012), 한국관광연구학회[DOI]
20. 조원섭, "확장된 계획행동이론(TPB)을 활용한 커피전문점 행동의도 연구", 관광연구, 28(6), pp.161~179 (2014), 대한관광경영학회
21. 하동현, "대형항공사에서의 기업역량과 CSR 활동이 브랜드 애착과 전환비용 및 지속이용의도에 미치는 영향", 관광경영연구, 21(6), pp.727~756 (2017), 관광경영학회
22. 허미옥, "기업의 사회적 책임, 이미지, 관계품질 그리고 고객충성도 간의 관계", 한국비영리연구, 7(2), pp.161~202 (2008), 한국비영리학회
23. Ajzen, I, "Action–control: from cognition to behavior", pp.11~39 (1985), Springer
24. Ajzen, I, "The theory of planned behavior", Organizational behavior and human decision processes, 50(2), pp.178~211 (1991)
25. Ajzen, I, "Residual effect of past on later behavior: Habituation and reasoned action perspectives", Personality and social psychology review, 6(2), pp.107~122 (2002)
26. Anderson, E. W, "Customer satisfaction and word of mouth", Journal of Service Research, 1(1), pp.5~17 (1998)
27. Anderson, E. W., "Customer satisfaction, market share, and profitability: findings from Sweden", Journal of Marketing, 58, pp.53~66 (1994)
28. Bolton, R. N., "A multistage model of customers' assessments of service quality and value", Journal of Consumer Research, 17(4), pp.375~384 (1991)
29. Bowen, H. R, "Social Responsibility of the Businessman" (1953), Harper and Row
30. Brady, M., "Some new thoughts on conceptualizing perceived service quality: a hierarchical approach", Journal of Marketing, 65(3), pp.34~49 (2001)
31. Bohdanowicz, P., "Hotel companies’ contribution to improving the quality of life of local communities and the well-being of their employees", Tourism and Hospitality Research, 9(2), pp.147~158 (2009)
32. Calabrese, A., "Analysis of corporate social responsibility in the service sector: does exist a strategic path?", Knowledge and Process Management, 15(2), pp.107~125 (2008)
33. Carroll, A. B, "A three-dimensional conceptual model of corporate performance", Academy of management review, 4(4), pp.497~505 (1979)
34. Chiang, C. S, "How corporate employee job satisfaction in the hotel industry", pp.2010
35. Cronin, J. J., "Assessing the effects of quality, value, customer satisfaction on consumer behavioral intentions in service environments", Journal of Retailing, 76(2), pp.193~218 (2000)
36. de los Salmones, M., "Influence of corporate social responsibility on loyalty and valuation of services", Journal of Business Ethics, 61(4), pp.369~385 (2005)
37. Fishbein, M., "Belief, attitude, intention, and behavior: An introduction to theory and research" (1975), Addison-Wesley
38. Gallarza, M. G., "Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students' travel behavior", Tourism Management, 27(3), pp.437~452 (2006)
39. Garcı´a, F., "Relationship between social-environmental responsibility and performance in hotel firms", International Journal of Hospitality Management, 26(4), pp.824~839 (2007)
40. George, J. F, "The Theory of Planned Behavior and Internet Purchasing", Internet Research, 14(3), pp.198~212 (2004)
41. Gu, H., "Ethics and corporate social responsibility: an analysis of the views of Chinese hotels managers", Tourism Management, 30(4), pp.875~885 (2011)
42. Hair, J. F., "Multivariate Data Analysis" (2010), Pearson
43. Han, H., "Application of the Theory of Planned Behavior to Green Hotel Choice: Testing the Effect of Environmental Friendly Activities", Tourism Management, 31(3), pp.325~334 (2010)
44. He, H., "CSR and service Brand: the mediating effect of Brand identification and moderating effect of service quality", Journal of Business Ethics, 100(4), pp.673~688 (2011)
45. Hellier, P. K., "Customer repurchase intention, a general structural equation model", European Journal of Marketing, 37(11), pp.762~800 (2003)
46. Holbrook, M, "Consumption experience, customer value, and subjective personal introspection: An illustrative photographic essay", Journal of Business Research, 59(6), pp.714~725 (2006)
47. Hsin-Hui, H., "The dynamics of green restaurant patronage", Cornell Hospitality Quarterly, 51(3), pp.344~362 (2010)
48. Jensen, O., "Consumer values among restaurant customer", Internal of Hospitality Management, 26(3), pp.603~622 (2007)
49. Kang, H. K., "Impacts of positive and negative corporate social responsibility activities on company performance in the hospitality industry", International Journal of Hospitality Management, 29(1), pp.72~82 (2010)
50. Kim, H., "Tourism experience and quality of life among elderly tourist", Tourism Management, 46, pp.465~476 (2015)
51. Kim, H., "The effects of corporate social responsibility (CSR) on employee well-being in the hospitality industry", International Journal of Contemporary Hospitality Management, 30(3), pp.1584~1600 (2018)
52. Kim, E., "The roles of attitude, subjective norm, and perceived behavioral control in the formation of consumers’ behavioral intentions to read menu labels in the restaurant industry", International Journal of Hospitality Management, 35, pp.203~213 (2013)
53. Kirk, D, "Environmental management in hotels", International Journal of Contemporary Hospitality Management, 7(6), pp.3~8 (1995)
54. Kotler, P., "Ending the war between sales and marketing", Harvard Business Review, 84(7, pp.8) (2006), 68~
55. Lam, T., "Theory of planned behavior: Potential travelers from China", Journal of Hospitality and Tourism Research, 28(4), pp.463~482 (2004)
56. Ledden, L. K., "The relationship between personal values and perceived value of education", Journal of Business Research, 60(9), pp.965~974 (2007)
57. Lee, S., "Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants", International Journal of Hospitality Management, 28(4), pp.635~637 (2009)
58. Lee, S., "Do socially responsible activities help hotel and casino achieve their financial goals?", International Journal of Hospitality Management, 28(1), pp.105~112 (2009)
59. Lee, Y., "The impact of CSR on relationship quality and relationship outcomes: A perspective of service employees", International Journal of Hospitality Management, 31(3), pp.745~756 (2012)
60. Lee, C., "The impact of CSR on employee’s organizational trust, job satisfaction, and customer orientation: An empirical examination of responsively gambling strategies", International Journal of Hospitality Management, 33, pp.406~415 (2013)
61. Lee, C. K., "Investigating the relationships among perceived value, satisfaction, and recommendations: the case of the Korean DMZ", Tourism Management, 28(1), pp.204~214 (2007)
62. Levy, S. E., "An analysis of CSR activities in the lodging industry", Journal of Hospitality and Tourism Management, 18(1), pp.147~154 (2011)
63. Martinez, P., "CSR and customer loyalty: the roles of trust, customer identification with the company and satisfaction", International Journal of Hospitality Management, 35, pp.89~99 (2013)
64. Maignan, I, "Consumers' perceptions of corporate social responsibilities: A cross-cultural comparison", Journal of business ethics, 30(1), pp.57~72 (2001)
65. McGehee, N. G., "Corporate Social Responsibility within the U.S. Lodging Industry", Journal of Hospitality & Tourism Research, 33(3), pp.417~437 (2009)
66. Nicolau, J. L, "Corporate social responsibility: worth-creating activities", Annals of Tourism Research, 35(4), pp.990~1006 (2008)
67. Oliver, R. L., "Consumer perceptions of interpersonal equity and satisfaction in transactions: a field survey approach", The Journal of Marketing, pp.21~35 (1989)
68. Pechlaner, H., "Customer value management as a determinant of the competitive position of tourism destinations", Tourism Review, 57(4), pp.15~22 (2002)
69. Petrick, J. F, "The Roles of quality, value, and satisfaction in predicting cruise passengers' behavioral intentions", Journal of Travel Research, 42, pp.397~407 (2004)
70. Prebensen N. K., "Motivation and involvement as antecedents of the perceived value of the destination experience", Journal of Travel Research, 52(2), pp.253~264 (2013)
71. Rivis, A., "Social influences and the theory of planned behaviour:Evidence for a direct relationship between prototypes and young people's exercise behaviour", Psychology & Health, 18(5), pp.567~583 (2003)
72. Ryu, K., "Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry", International Journal of Contemporary Hospitality Management, 22(3), pp.416~432 (2010)
73. Spence, M, "Signaling in retrospect and the information structure of markets", The American Economic Review, 92(3), pp.434~459 (2002)
74. Sheth, J. N., "Consumption values and market choice: Theory and Applications" (1991), South Western Publishing
75. Sweeney, J., "Consumer perceived value: the development of a multiple item scale", Journal of Retailing, 77(2), pp.203~207 (2001)
76. Sweeney, J. C., "The role of perceived risk in the quality value relationship: a study in a retail environment", Journal of Retailing, 75(1), pp.77~105 (1999)
77. "기업 평판이 돈을 만들고 있다" (2018)[URL]
78. Tsai, H., "Hotel employees’ perceptions on corporate social responsibility: the case of Hong Kong", International Journal of Hospitality Management, 31(4), pp.1143~1154 (2012)
79. Woodruff, B. R, "Customer value: the next source for competitive advantage", Journal of the Academy of Marketing Science, 25(2), pp.139~153 (1997)
80. Williams, P., "Value, satisfaction and behavioural intentions in an adventure tourism context", Annals of Tourism Research, 36(3), pp.413~438 (2009)
81. Zeithaml, V. A, "Consumer perceptions of price, quality and value: a means end model and synthesis of evidence", Journal of Marketing, 52(3), pp.2~22 (1988)

관련 논문AI추천