테마파크의 서비스스케이프가 고객만족, 구전의도 및 재방문에 미치는 영향

참고문헌 (72)

1. 권미영, "패밀리레스토랑의 서비스품질이 고객만족과 재방문의도에 미치는 영향에 관한 연구", 경영교육연구, (44), pp.65~92 (2006), 한국경영교육학회
2. 권연경, "서비스케이프, 이용밀도 및 방문객 만족간의 관계분석 - 워터파크를 중심으로 -", 관광학연구, 39(6), pp.245~258 (2015), 한국관광학회[DOI]
3. 김규식, "요소만족과 고객만족이 NPS(순추천고객지수)의 추천의향에 미치는 영향에 관한 실증 연구 - 부엌가구를 중심으로 -", 품질경영학회지, 37(2), pp.58~67 (2009), 한국품질경영학회
4. 김영남, "플로우(Flow)이론을 적용한 테마파크 방문객 만족도 평가 연구 -미로공원을 대상으로-", 관광학연구, 36(5), pp.135~155 (2012), 한국관광학회[DOI]
5. 김창수, "지역축제 서비스스케이프요인의 중요도와 만족도 분석", 관광경영연구, 21(5), pp.81~97 (2017), 관광경영학회
6. 나종호, "고객접점서비스가 고객만족과 재방문의도에 미치는 영향: 대안부족의 조절효과", 관광경영연구, 18(2), pp.61~80 (2014), 관광경영학회
7. 류시영, "주제공원의 서비스스케이프와 관계의 질, 충성도간의 관계", 관광학연구, 34(2), pp.239~258 (2010), 한국관광학회
8. 서재원, "온라인 외식정보의 네트워크적 특성에 대한 구전수용 및 확산", 관광경영연구, 16(4), pp.163~183 (2012), 관광경영학회
9. 성혜진, "국내 워터파크의 서비스 품질이 고객만족과 NPS(순추천 고객지수)에 미치는 영향", 관광레저연구, 25(4), pp.321~340 (2013), (사)한국관광레저학회
10. 안효례, "호텔 직영레스토랑의 서비스스케이프가 고객만족, 호텔 이용의도에 미치는 영향에 관한 연구: P호텔 직영레스토랑을 중심으로", 관광레저연구, 28(2), pp.239~257 (2016), (사)한국관광레저학회
11. 양성윤, "항공기 객실 서비스스케이프가 객실승무원의 감정반응, 직무만족과 고객지향성에 미치는 영향", 관광경영연구, 19(4), pp.21~40 (2015), 관광경영학회
12. 오정근, "테마파크 이벤트 이미지가 전체 이미지와 관광객 만족, 행동의도에 미치는 영향", 관광연구, 30(3), pp.483~498 (2015), 대한관광경영학회
13. 윤설민, "문화관광자원으로서 고궁의 매력속성과 만족도 및 충성도 간 영향관계 분석: 경복궁 방문객을 대상으로", 서울도시연구, 13(1), pp.149~166 (2012), 서울연구원[DOI]
14. 이소윤, "테마파크 번들링 상품의 프로모션 프레이밍이 구매의도와 매몰비용효과에 미치는 영향", 관광학연구, 37(6), pp.101~116 (2013), 한국관광학회
15. 이수호, "체인호텔 브랜드이미지와 고객만족 및 재방문 의도의 영향 관계 연구: 대구광역시의 체인호텔을 중심으로", 관광경영연구, 20(6), pp.371~391 (2016), 관광경영학회
16. 이은수, "컨벤션센터의 서비스스케이프에 대한 회의참가자의 평가: KINTEX의 학술대회 참가자를 중심으로", 관광레저연구, 18(4), pp.191~208 (2006), (사)한국관광레저학회
17. 이혁진, "테마파크의 서비스스케이프가 이용자 만족에 미치는 영향", 관광연구저널, 21(2), pp.5~18 (2007), 한국관광연구학회
18. 정효선, "패밀리레스토랑의 서비스품질(DINESERV)이 고객만족도 및 재방문의도에 미치는 영향에 관한 연구", 외식경영연구, 12(3), pp.103~124 (2009), 한국외식경영학회
19. 조지민, "전시박람회 참관객의 행동의도 예측력 비교", 관광경영연구, 20(2), pp.159~176 (2016), 관광경영학회
20. 최승담, "주제공원의 서비스스케이프가 방문객 만족에 미치는 영향", 관광연구, 27(4), pp.497~512 (2012), 대한관광경영학회
21. 추미애, "소점포 혼잡성이 소비자 동조성, 쇼핑가치와 구매의도에 미치는 영향", 경영논총, 34, pp.163~177 (2013)
22. Akbaba, A, "Measuring service quality in the hotel industry: A study in a business hotel in Turkey", International Journal of Hospitality Management, 25(2), pp.170~192 (2006)
23. Anderson, E. W., "Customer satisfaction, market share, and profitability: findings from sweden", The Journal of Marketing, 58(3), pp.53~66 (1994)
24. Arnould, E., "River magic: extraordinary experience and the extended service encounter", Journal of Consumer Research, 20(1), pp.24~45 (1993)
25. Bitner, M. J, "Servicescapes: the impact of physical surroundings on customers and employees", Journal of Marketing, 56(2), pp.57~71 (1992)
26. Brown, J., "Word of mouth communication within online communities: conceptualizing the online social network", Journal of Interactive Marketing, 21(3), pp.2~20 (2007)
27. Caceres, R. C., "Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty", European Journal of Marketing, 41(7, pp.8) (2007), 836~867
28. Campo-Martinez, S., "Factors influencing repeat visits to a destination: the influence of group composition", Tourism Management, 31(6), pp.862~870 (2010)
29. Chang, H. H., "The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value", Total Quality Management & Business Excellence, 20(4), pp.423~443 (2009)
30. Chiou, J., "Should a company have message boards on its web site?", Journal of Interactive Marketing, 17(3), pp.50~61 (2003)
31. Chiu, C. M., "Understanding customers'repeat purchase intentions in B2C e-commerce: The roles of utilitarian value, hedonic value and perceived risk", Information Systems Journal, 24(1), pp.85~114 (2014)
32. Crick, A. P., "Hospitality quality: new directions and new challenges", International Journal of Contemporary Hospitality Management, 23(4), pp.463~478 (2011)
33. Dabholkar, P. A., "Consumer participation in using online recommendation agents: effects on satisfaction, trust, and purchase intentions", The Service Industries Journal, 32(9), pp.1433~1449 (2011)
34. Dong, P., "Servicescape elements, customer predispositions and service experience: the case of theme park visitors", Tourism Management, 36, pp.541~551 (2013)
35. Eriksson, K., "Customer retention, purchasing behavior and relationship substance in professional services", Industrial Marketing Management, 29(4), pp.363~372 (2000)
36. Finn, D. W., "An evaluation of the Servqual scales in a retailing setting", Advance in Consumer Research, 18, pp.483~490 (1991)
37. Formica, S., "Trends in the amusement park industry", International Journal of Contemporary Hospitality Management, 10(7), pp.297~308 (1998)
38. Geyskens, I., "Economic and social satisfaction:measurement and relevance to marketing channel relationships", Journal of Retailing, 76(1), pp.11~32 (2000)
39. Grönroos, C, "Developing the service offering—a source of competitive advantage. In Add value to your service", 6th Annual Services Marketing Conference Proceedings of the American Marketing Association, pp.81~85 (1987)
40. Haahti, A., "A Multi‐Attribute Approach to Understanding Image of a Theme Park : The Case of SantaPark in Lapland", European Business Review, 16(4), pp.390~397 (2004)
41. Hartline, M. D., "The management of customer-contact service employees: an empirical investigation", The Journal of Marketing, 60(4), pp.52~70 (1996)
42. Hickman, J., "Service quality and human resource practices: a theme park case study", International Journal of Contemporary Hospitality Management, 15(2), pp.116~119 (2003)
43. Kim, K. T., "The servicescape in the fitness center:measuring fitness center’s services", International Journal of Sport Management Recreation & Tourism, 21(a), pp.1~20 (2016)
44. Ladhari, R, "Alternative measures of service quality: a review", Managing Service Quality: An International Journal, 18(1), pp.65~86 (2008)
45. Lam, L. W., "Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay", International Journal of Hospitality Management, 30(3), pp.558~567 (2011)
46. Lehto, X. Y., "The effect of prior experience on vacation behavior", Annals of Tourism Research, 31(4), pp.801~818 (2004)
47. Lee, L. T. S., "The effects of service climate and servicescape on service convenience in the hospital", International Journal of Services and Standards, 4(4), pp.415~436 (2008)
48. Leverin, A., "Does relationship marketing improve customer relationship satisfaction and loyalty", International Journal of Bank Marketing, 24(4), pp.232~251 (2006)
49. Liu, B. S., "After-service response in service quality assessment: a real-time updating model approach", Journal of Services Marketing, 14(2), pp.160~178 (2000)
50. MacMillan K., "Relationship marketing in the not-for-profit sector: an extension and application of the commitment–trust theory", Journal of Business Research, 58(6), pp.806~818 (2005)
51. Ndubisi, N. O., "Relationship marketing customer satisfaction and loyalty: a theoretical and empirical analysis from an asian perspective", Journal of International Consumer Marketing, 21(1), pp.5~16 (2009)
52. Oliver R. L, "A cognitive model of the antecedents and consequences of satisfaction decisions", Journal of Marketing Research, 17(4), pp.460~469 (1980)
53. Oliver, R, L., "Customer delight: Foundations, findings, and managerial insight", Journal of Retailing, 73(3), pp.311~336 (1997)
54. Oliver, R. L, "Cognitive, affective, and attribute bases of the satisfaction response", Journal of Consumer Research, 20(3), pp.418~430 (1993)
55. Oliver, R. L, "Whence consumer loyalty?", Journal of Marketing, 63(Special Issue), pp.33~44 (1999)
56. Olsen, L. L., "Service equity, satisfaction, and loyalty: from transaction-specific to cumulative evaluations", Journal of Service Research, 5(3), pp.184~195 (2003)
57. Palmatier, R, W., "The role of customer gratitude in relationship marketing", Journal of Marketing, 73(5), pp.1~18 (2009)
58. Parasuraman A., "A conceptual model of service quality and its implications for future research", The Journal of Marketing, 49(4), pp.41~50 (1985)
59. Parasuraman, A., "SERVQUAL : a multiple-item scale for measuring consumer perceptions of service quality", Journal of Retailing, 64(1), pp.12~40 (1988)
60. Parasuraman, A., "Reassessment of expectations as a comparison standard in measuring service quality: Implications for further research", Journal of Marketing, 58(1), pp.111~124 (1994)
61. Reimer, A., "The impact of servicescape on quality perception", European Journal of Marketing, 39(7, pp.8) (2005), 785~808
62. Shankar, V., "Customer satisfaction and loyalty in online and offline environments", International Journal of Research in Marketing, 20(2), pp.153~175 (2003)
63. Shostack, G. L, "Breaking free from product marketing", Journal of Marketing, 41(2), pp.73~80 (1977)
64. Spreng, R. A., "Service quality and satisfaction in business-to-business services", Journal of Business & Industrial Marketing, 24(8), pp.537~548 (2009)
65. Stephen, W., "Electronic word-of-mouth in hospitality and tourism management", Tourism Management, 29(3), pp.458~468 (2008)
66. Swaminathan, V., "How achieving the dual goal of customer satisfaction and efficiency in mergers affects a firm’s long-term financial performance", Journal of Service Research, 17(2), pp.182~194 (2014)
67. Teas, R. K, "Expectation, performance evaluation and consumers' perceptions of quality", Journal of Marketing, 57(4), pp.18~34 (1993)
68. Turley, L. W., "The multidimensional nature of service facilities", Journal of Services Marketing, 6(3), pp.37~45 (1992)
69. Uncles, M. D., "Customer loyalty and customer loyalty programs", Journal of Consumer Marketing, 20(4), pp.294~316 (2003)
70. Wakefield, K. L., "The effect of the servicescape on customers’behavioral intentions in leisure service settings", Journal of Services Marketing, 10(6), pp.45~61 (1996)
71. "TEA/AECOM 2015 Theme Index and Museum Index: The Global Attractions Attendance Report" (2017)[URL]
72. "Tourism Knowledge & Information System"[URL]

관련 논문AI추천