의료서비스 분야에서의 소비자주권 실현방안 연구

Abstract

Now consumer rather can choose a good medical service on his own initiative than simply stays as a subject of medical personnel's treatment. As a nature of patient-medical personnel relationship changes to a contract from an authorization, it is very important to have self decisive power that consumer chooses and consumes an appropriate medical service under his own responsibility. Medical treatment requires a consumer's agreement. And here consumer's agreement means that consumer chooses a medical service with sufficient information given by doctor's responsibility about explanation.However, consumers need to be united to accomplish consumer sovereignty in medical service area. In addition, diverse information regarding medical service should be provided to consumers, and consumer education which helps consumer by teaching basic knowledge which is needed to practice a righteous self decisive power in consuming medical service, should be offered.It is also suggested to legislate a dispute mediation law for medical service, and to make institutional devices which eliminate a delinquent medical personnel and service.