한국·호주 고용서비스 민간위탁사업 성과평가 비교분석 연구

Abstract

The purpose of this study is to compare and analyze the business evaluation of Korea’s representative employment service contracting-out business, the employment success package, and Australia’s contracting-out business evaluation and operation method, which currently entrusts all public employment services. To this end, this study conducted case analysis by referring to literature analysis, field trip visits, and result reports. As a result of comparative analysis of performance evaluation, the following items could be benchmarked from the case of Australia. First, considering that contracting-out agencies in Korea are small, it is necessary to consider an integrated evaluation method if they are composed of headquarters and branches like Australia, rather than evaluating each branch. Second, in the case of Korea, there is an excessively uniformity in the evaluation target period and the announcement of evaluation results, but in the case of Australia, there was a difference depending on the evaluation period and announcement point depending on the contract conclusion point. Therefore, it is necessary to flexibly select a project agency according to regional characteristics and conditions, so that there is room for different public announcement times according to evaluation results and agencies subject to evaluation. Third, in the case of Korea, participation in the next year’s project is restricted if certain standards are met through performance evaluation. Therefore, the project can be counterproductive in terms of quality improvement for employment services by carrying out the project with a great burden of performance evaluation every year. Therefore, it is necessary to benchmark the case of Australia, which is not used as a means to exit institutions that produce low performance with performance evaluation results. However, despite the results of the above research, this paper has limitations in that it relied heavily on Korean data when analyzing Australia’s performance evaluation system for employment services and private consignment projects.