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추종자 욕구와 행동에 대한 관리자 사회지능의 역할

Roles of Manager's Social Intelligence on Follower's Needs and Behaviors

강은정|강영순|지성호
한국인적자원관리학회 (Korean Academy Of Human Resource Management)|2020.11|인적자원관리연구 (Journal of Human Resource Management Research)|제27권 제4호|pp. 41-66|DOI http://dx.doi.org/10.14396/jhrmr.2020.27.4.41

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참고문헌

키워드

proactive behavior주도적 행동성취욕구관리자 사회지능친애욕구동료지향 도움행동manager's social intelligenceneeds for affiliationneeds for achievementhelping behavior toward co-workers
주제분류경영학

초록

현대조직에서 협력과 변화는 조직관리 측면에서 지속적인 주요 이슈로 평가되는데, 본 연구에서는 관리자의 사회지능에서 그 역할의 시발점을 두고 있다. 구체적으로, 관리자의 사회지능이 추종자 욕구(친애, 성취)와 협력 및 변화와 관련된 행동(주도적 행동, 동료지향 도움행동)에 미치는 영향과 이들 관계에서 추종자의 친애와 성취 욕구의 매개효과를 구명하는데 그 목적이다. 연구대상은 서울과 제주지역에 소재하고 있는 대규모 호텔 종사자를 대상으로 하였으며, 부서장(팀장)과 팀원을 쌍으로 설정하여 응답원천 분리방법으로 자료를 수집하였다. 실증분석에는 총 246쌍으로부터 획득된 자료가 이용되었으며, SPSS Macro 프로그램을 분석에 활용하였다. 가설검증 결과, 관리자의 사회지능은 추종자의 친애와 성취 욕구에 각각 긍정적인 영향을 미치고, 추종자의 주도적 행동과 동료지향 도움행동에도 긍정적 역할을 하는 것으로 확인되었다. 추종자의 친애와 성취 욕구를 고려한 매개효과에서 사회지능과 동료지향 도움행동의 경로에서 친애욕구의 매개효과만이 지지되었고, 그 외의 매개 경로에서 가설은 기각되었다. 본 연구의 주요 결과는 관리자의 사회지능이 추종자의 욕구(친애, 성취)와 행동(주도적, 동료지향 도움행동)을 예측하는 주요 원인이 됨을 보여주고 있으나, 관리자의 사회지능이 추종자 행동에 이르는 과정은 추종자 행동 유형에 따라 차이가 있음을 보여주고 있다. 본 연구는 조직맥락에서 사회지능의 적용대상을 지능의 주체에서 상사로 지각대상을 확대하고 있으며, 관리자의 주요 특성으로서 사회지능의 역할과 효과성에 관한 의미 있는 결과를 제공하고 있다.

Abstract

Manager's social intelligence is a starting point to account for the coordination and the change evaluated primary issues in modern organizations. In detail, the present study was designed to test both effects of manager's social intelligence on two sorts of follower's needs (affiliation and achievement) and behaviors (proactive and helping toward co-workers) and the multi-mediation process via need for affiliation and for achievement in the links between manager's social intelligence and follower behaviors described as the coordination and the change. The data was collected from sets of managers and followers worked at large-scale hotels located in Seoul and Jeju. Total 246 sets of data was used in analysis conducted with SPSS Macro statistic package. Manager's social intelligence was positively associated with follower's needs for affiliation and achievement, and behaviors (proactive and helping toward co-workers) respectively. In multi-mediational process, need for affiliation was only mediated the link between manager's social intelligence and helping behavior toward co-workers but no more mediation effects in other paths. The finding indicated that manager's social intelligence is a crucial traits to predict follower's needs fulfillment and behaviors focused on change and coordination. Furthermore, the finding supplies a meaning results on distinguished mediational process in all paths. The current study expands the area of functions of social intelligence and supplies meaningful results about manager's social intelligence as principal manager's characteristics.

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