심리적 계약의 유형과 역할내·외 성과의 관계 및 공공서비스동기의 조절효과
Moderator Effects of Public Service Motivation on the Relation between Psychological Contract Form and Performance of In-Role and Extra-Role Behaviors
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참고문헌
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초록
본 연구는 거래적 계약과 관계적 계약으로 구성된 심리적 계약의 충족이 조직의 역할내·외 성과에 미치는 영향과 이 변수간의 관계에서 공무원의 공공서비스 동기가 조절효과를 갖는지를 경험적으로 조사하였다. 역할외 성과는 일반화된 순응과 이타적 행동이라는 하위개념으로 구성된 조직시민행동으로 조작화하였다. 설문은 서울경찰청과 관내의 경찰서에 근무하는 경찰관 226명을 대상으로 하였다. 분석 결과, 심리적 계약의 충족은 역할내·외 성과에 대하여 정(+)관계를 갖는 것으로 나타났다. 또한 관계적 심리계약의 충족은 거래적 심리계약의 충족보다 역할내·외 성과에 더 강하게 영향을 미치는 것으로 나타났다. 그리고 공공서비스동기는 두 가지 유형의 심리적 계약의 충족과 결과변수와의 관계에서 조절효과를 갖지 않는 것으로 나타났다. 결론에서는 이와 같은 연구결과를 바탕으로 하여 연구의 한계와 실무적인 시사점 및 향후 연구방향을 제시하였다.
Abstract
This study investigated transactional and relational psychological contract fulfillment as antecedents of in-role and extra-role performance, and moderating effects of public service motivation. The extra-role performance was operationalized as a organizational citizenship behavior that encompssses generalized compliance and altruistic behaviors. The survey response was obtained from 226 police officers in Seoul Metropolitan Police Agency. The result of the survey showed that notwithstanding altruism, transactional and relational psychological contract fulfillment positively affected in-role performance and organizational citizenship behavior. And that public service motivation did not moderate the psychological contract fulfillment-performance relationships. Limitation of the study, directions for future research and implications of the findings are discussed in the report.
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