스마트 애플리케이션 UX 디자인 평가 접근 방법

Abstract

Implementing UX design that meets user expectations has become an important variable that determines the prominence of smart home appliances. This study addresses the UX design evaluation issues in mobile application development of smart home appliances. As an experimental research subject, the UX design evaluation contents were set up for the mobile application of <smart range hood>, the demand of which is surging recently. The purpose of the research is to explore the significance of the UX design user evaluation method in smart home applications, and to suggest how to achieve the mixing of quantitative and qualitative evaluation methods. The main findings are as follows. First, we found that user evaluation can positively impact the direction of UX design. Secondly, we found that the mixing of ‘quantitative’ and ‘qualitative’ methods works complementarily to UX design evaluation. Research implications are as follows. The UX design evaluation process can be performed efficiently as long as we distinguish between the roles of quantitative evaluation and qualitative evaluation. For example, through qualitative evaluation such as 'Honeycomb model', <attribute of promoting/inhibiting user experience> can be identified in terms of ‘exploratory’, and through qualitative evaluation such as 'in-depth user interview', <the specific service function elements in the attributes of promoting/inhibiting user experience> can be identified in terms of 'assessment' and 'validation'.