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Investigation on Digital Gaps in Kyrgyzstan

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This study conducted a survey of 300 participants to understand the patterns of digital gaps emerging amist the digital transformation of Kyrgyzstan and to identify significant factors influencing these gaps. Unlike previous research focusing solely on digital gaps resulting from digital infrastructure disparities, this paper is based on a survey designed to comprehensively grasp an integrated and multidimensional understanding of digital disparities by examining whether individuals have sufficient access to digital services and are satisfied with them. The analysis results indicate the need for policy considerations, particularly concerning digital gaps between urban and rural communities in Kyrgyzstan. Residents in rural areas utilize the internet to perform more diverse tasks, but they consume online public services less frequently than their urban counterparts. It is also noteworthy that rural residents rate satisfaction with digital services higher in all aspects than do urban residents. This indicates that rural residents may consume digitalized services less frequently not because they are dissatisfied with the services, but simply because they have a lower demand for them compared to urban counterparts. Therefore, the Kyrgyzstan government should actively provide digital literacy education to rural residents, enabling them to identify their demand for high-quality digital services, and expand content provision that aligns with their needs.

Abstract

This study conducted a survey of 300 participants to understand the patterns of digital gaps emerging amist the digital transformation of Kyrgyzstan and to identify significant factors influencing these gaps. Unlike previous research focusing solely on digital gaps resulting from digital infrastructure disparities, this paper is based on a survey designed to comprehensively grasp an integrated and multidimensional understanding of digital disparities by examining whether individuals have sufficient access to digital services and are satisfied with them. The analysis results indicate the need for policy considerations, particularly concerning digital gaps between urban and rural communities in Kyrgyzstan. Residents in rural areas utilize the internet to perform more diverse tasks, but they consume online public services less frequently than their urban counterparts. It is also noteworthy that rural residents rate satisfaction with digital services higher in all aspects than do urban residents. This indicates that rural residents may consume digitalized services less frequently not because they are dissatisfied with the services, but simply because they have a lower demand for them compared to urban counterparts. Therefore, the Kyrgyzstan government should actively provide digital literacy education to rural residents, enabling them to identify their demand for high-quality digital services, and expand content provision that aligns with their needs.

참고문헌 (29)

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