민간경비원의 직무환경불만이 직무스트레스 및 이직의도에 미치는 영향 연구

Abstract

This study examines the causal effect of the factors of job environment dissatisfaction on the job stress and turnover intention of private security guards. To this end, the relationship between job environment dissatisfaction, job stress, and turnover intention was verified for civilian security guards working in Gyeongnam, Ulsan, and Busan. Through this, a plan to improve the turnover intention of private security guards was suggested as an implication. In particular, in order to achieve the purpose of this study, four sub-factors of job environment dissatisfaction (salary dissatisfaction, work environment dissatisfaction, boss dissatisfaction, co-worker dissatisfaction), job stress, and turnover intention factors were derived. The survey design of this study analyzed 194 copies out of a total of 230 copies in a self-reported manner with civilian guards as the population, and statistical analysis was verified with SPSS 21.0 and AMOS 21.0 programs. A summary of the main research findings is as follows. First, it was analyzed that the sub-factors of job environment dissatisfaction (wage dissatisfaction, work environment dissatisfaction, boss dissatisfaction, co-worker dissatisfaction) had a positive (+) synergistic effect on job stress. Second, it was analyzed that job stress of private security guards had a positive (+) synergistic effect on turnover intention. Third, among the job environment dissatisfaction factors of private security guards, it was analyzed that all of the pay dissatisfaction, work environment dissatisfaction, boss dissatisfaction, and co-worker dissatisfaction factors had a positive (+) synergistic effect on job stress. Finally, the limitation of this study is that there is a lack of previous studies on the effect between job environment dissatisfaction and turnover intention of private security guards, whose importance is increasing day by day. Therefore, follow-up studies dealing with the indirect effects of job stress are needed in the future. In addition, in this study, the spatial scope of the population was limited to Busan, Ulsan and Gyeongnam to find out the intention of the private security guards' turnover intention. suggest the need for expansion.