위기협상 훈련프로그램의 효과성 평가 - ‘적극적 청취기법’의 훈련 효과성을 중심으로 -
Evaluating the Effectiveness of Crisis Negotiation Training Program
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초록
This study has evaluated the effectiveness of ‘Active listening skills' in the 'crisis negotiation specialization course' of National Police University. Crisis negotiation course, which was transformed from the 'open-education course' in 2009, covers various issues like containment․isolation, hostage, suicide, kidnap situations, techniques and tactics to resolve these situations, and has role-play trainings with professional actors for 2 weeks period of time. The frequencies of 8 active listening techniques were measured, and the result shows that the increases of the usage of emotion labeling, mirroring, summarizing, open-ended question were statistically significant, but those of ''I message', effective pause, rapid problem solving were not. And, overall response time has significantly decreased. The average frequency of emotion labeling has almost doubled from 3.14 to 6.61 (t=-4.495, α=0.00), paraphrasing from 2.04 to 3.79(t=-2,660, α=0.13), mirroring from 1.68 to 2.79(t=-2.585, α=0.15), summery from 0.23 to 1.26(t=-2.753, α=0.01), and open-ended question from 2.11 to 5.04(t=-4.813, α=0.00), which was the highest increase of all.
Abstract
This study has evaluated the effectiveness of ‘Active listening skills' in the 'crisis negotiation specialization course' of National Police University. Crisis negotiation course, which was transformed from the 'open-education course' in 2009, covers various issues like containment․isolation, hostage, suicide, kidnap situations, techniques and tactics to resolve these situations, and has role-play trainings with professional actors for 2 weeks period of time. The frequencies of 8 active listening techniques were measured, and the result shows that the increases of the usage of emotion labeling, mirroring, summarizing, open-ended question were statistically significant, but those of ''I message', effective pause, rapid problem solving were not. And, overall response time has significantly decreased. The average frequency of emotion labeling has almost doubled from 3.14 to 6.61 (t=-4.495, α=0.00), paraphrasing from 2.04 to 3.79(t=-2,660, α=0.13), mirroring from 1.68 to 2.79(t=-2.585, α=0.15), summery from 0.23 to 1.26(t=-2.753, α=0.01), and open-ended question from 2.11 to 5.04(t=-4.813, α=0.00), which was the highest increase of all.
참고문헌 (19)
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