금융기업의 ESG 경영이 조직 성과에 미치는 영향
The Impact of ESG Management by Financial Institutions on Organizational Performance
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초록
최근 기업들에게 있어서 ESG 경영은 선택이 아니라 필수적인 전략이 되었다. 이에 본 연구는 금융 기업을 대상으로 조직 구성원들의 ESG 경영 활동에 대한 지각이 조직 몰입이 내부고객 만족과 조직 시민 행동에 미치는영향을 분석하였다. 분석 결과에 따르면 지각된 환경 활동과 지각된 사회 활동은 ESG 경영의 진정성에 유의한 영향을 미쳤다. 또한 ESG 경영은 진정성과 조직 몰입을 매개로 내부고객 만족, 조직 시민 행동과 같은 조직내 파급 성과를 거두는 것으로 확인되었다. 반면에 지각된 지배 구조가 ESG 경영 진정성에 미치는 영향은 기각되었다. 이를 설명하기 위하여 근속 기간을 조절 변수로 투입한 후 추가적 분석을 시행하였다. 분석 결과에 따르면, 근속 기간이 높을수록 지각된 사회 활동에 긍정적 반응을 보이는 것과 다르게 지각된 지배 구조 활동에는 부정적 반응을 보임을 확인하였다. 본 연구 결과는 ESG 경영이 조직내 파급 성과에 미치는 긍정적 영향력을 보여줌과 동시에, 내부 구성원의 설득과 참여가 성공에 필요한 선결 절차임을 보여주고 있다.
Abstract
In recent times, ESG management has become a necessary rather than optional strategy for companies. This study investigates the impact of employees’ perceptions of ESG management on internal customer satisfaction and organizational citizenship behavior in banking companies. Our findings indicate that perceived environmental and social activities have a significant influence on the authenticity of ESG management. Moreover, we have found that the mediating effect of authenticity and organizational commitment leads to better performance outcomes such as internal customer satisfaction and organizational citizenship behavior. However, the impact of perceived governance activity on the authenticity of ESG management was found to be insignificant. Therefore, we conducted additional moderation analysis by controlling for years of service as a moderating variable. Our results show that as the years of service increase, employees tend to exhibit a negative response to perceived governance activity, unlike perceived social activity, which showed a positive response. Our study highlights the positive impact of ESG management on organizational performance while emphasizing the importance of internal members’ persuasion and participation as a necessary prerequisite for success.
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