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M&A 기간 동안의 불확실성과 성장기회부족이심리적 철회행동에 미치는 영향: 국내 피합병 항공사 승무원의 사례를 중심으로

A study on the effects of perceptions of employee’s uncertainty and lack of growth opportunity on the psychological withdrawal behaviors in the process of M&A: Focusing on the employees of the merged airline in South Korea

정원준|곽원준|김승희
한국기업경영학회 (Korean Corporation Management Association)|2024.12|기업경영연구 (Korean Corporation Management Review)|제31권 제6호|pp. 265-296|DOI http://dx.doi.org/10.21052/KCMR.2024.31.6.265

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참고문헌

키워드

M&A인수합병불확실성Uncertainty피합병 항공사 승무원성장기회부족심리적 철회행동Airline employeesLack of growth opportunityPsychological withdrawal behavior
주제분류경영학

초록

조직의 경쟁력을 높이기 위한 인수합병(Merger & Acquisition: M&A)에 기대와 달리 M&A 과정에서 걸 리는 시간과 진행 상황에 따라 해당 조직과 조직의 구성원들에게는 많은 부정적인 영향을 미칠 수 있다. 이러한 부정적인 영향은 피합병 조직에 더 크게 작용할 수 있다. 본 연구는 M&A 과정 중 피합병 조직구 성원들의 상황 인식이 부정적 행동에 미치는 개인 수준의 구조적 관계를 중심으로 이를 해소하는 방안을 알아보고자 한다. 연구가설의 검증을 위해 국내 굴지의 대형항공사인 A사와 B사의 M&A 진행 과정 중, 합병 대상 기업인 B항공사 승무원 263명을 대상으로 자료를 수집하여 실증분석을 실시하였다. 검증결과, 피합병 조직구성원 이 인지하는 불확실성, 성장기회부족은 심리적 철회행동에 정(+)의 영향이 밝혀졌다. 그리고, 불확실성과 심리적 철회행동 간의 정(+)의 관계는 상사와 조직의 지원으로 완화될 수 있는데 구체적으로 조직지원인 식과 건강지원 리더십의 완충작용을 확인하였다. 본 연구는 M&A 과정에서 피합병 조직구성원들이 인지하는 M&A 과정 및 상황과 관련된 인식이 초래 하는 부정적인 결과의 상호작용 메커니즘을 개인 수준에서 밝히고, 이를 완충하는 방안까지 제시하였다. 또한, 상대적으로 국내에서 연구가 많이 진행되지 않았던 조직 측면과 상사 측면의 건강지원의 긍정적인 효과를 입증하여 국내 인사관리 및 M&A 관련 맥락에 중요한 시사점을 제공한다.

Abstract

Research on ....the corporate field.Mergers and acquisitions(M&A) are intended to make an organization more competitive. However, the time and progress of the M&A process can have many negative effects on the organization and its people. These negative effects may be even greater for the target organization. The purpose of this study is to examine the individual-level structural relationship between the target organization's situational perception and its members' negative behavior during the M&A process. To test the research hypotheses, empirical analysis is performed using data collected from 263 flight attendants of B Airline, a merger target, during the merger process of A and B, two major Korean air carriers. The results showed that uncertainty and lack of growth opportunities perceived by members of the merged organization had a positive effect on psychological withdrawal behavior. Furthermore, the positive relationship between uncertainty and psychological withdrawal behavior can be moderated by supervisor and organizational support, specifically the buffering effect of perceived organizational support and health supportive leadership.This study sheds light on the interaction mechanisms of the negative outcomes of the M&A process and the situation-related perceptions of target organization members in the M&A process at the individual level, and suggests ways to buffer them. In addition, this study provides important implications for the Korean human resource management and M&A context by demonstrating the positive effects of organizational and supervisory health support, which have not been studied much in Korea.

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