제도적 동질화와 외적 정당성의 관계
A Relationship between Institutional Isomorphism and External Legitimacy
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초록
본 연구는 제도가 초래하는 동질화 압력에 대한 조직 반응의 결정요인을 내부의사결정프로세스의 관점에서 고찰하였다. 즉, 조직 내부의사결정프로세스가 제도적 동질화에 어떻게영향을 미치는가를 규명하고자 한다. 이 목적을 달성하기 위해 해외사업을 전개하고 있는중견기업들의 글로벌인적자원시스템의 도입검토의사결정과정을 대상으로 사례분석 중심의질적 연구방법을 적용하였다. 인터뷰 자료와 관련 문헌자료를 바탕으로 한 사례분석 결과, 글로벌인적자원제도의 검토도입 시기는 외적 정당성에 대한 민감도와 같은 의사결정프로세스에 내재되어 있는 요인에 큰 영향을 받는 것으로 파악되었다. 조기검토도입 기업은 의사결정프로세스에 있어서 외부규범만이 바람직한 방향을 제시하는 것으로 높게 평가하여 합리적 필요성과 관계없이 스스로 동질화를 추구하였다. 후기검토도입 기업은 정당성을 처음부터 마지막까지 자체조직내의 합리적 판단에서 찾고 합리적 필요성이 인정되기까지 동질화를거부하였다. 본 연구의 공헌은 첫째, 제도의 영향 하에서 조직행동의 설명요소로서 외적 정당성에 대한 민감도와 같은 조직 내부프로세스 요인의 영향을 확인하였다는 것, 둘째, 이에따라 제도 도입의 동기부여에 관한 기존 모델의 반례를 제시하였다는 것이다. 셋째, 조직변혁의 착수방법에 따른 그 이후의 조직변혁에의 영향 등의 연구영역 확장의 가능성을 제시하였다.
Abstract
The paper identified the determinant factor of the organizational reaction to institutional isomorphism in the view of internal decision making process. The study used the qualitative method based on the case study about the global human resource system in the mediumsized corporation. From the result of the analysis, the paper showed that the external legitimacy as one of the factors of the internal decision making process effected the adoption timing of the global human resource system. The early adoption corporation pursued the institutional isomorphism itself regardless of the reasonal necessity for the external legitimacy in the internal decision process. The later adoption corporate rejected the institutional isomorphism until to accept the reasonal necessity according to the internal decision process. The paper contributed to confirm the factor of the internal decision making process to explain the organizational behavior under the institutional impact, and suggested the counterexample of the exist model to the motivation of the institution adoption and the possibility of the research domain about the organizational change.
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