Relationship between Emotional Exhaustion and Turnover Intention for Seasonal Hotel Employees: Focused on the Deluxe Hotels in Busan Area
0
조회
0
다운로드
3
인용
0
참고문헌
키워드
초록
Using Two-Factor theory, the study was aimed (1) to examine the impact of emotional exhaustion on job satisfaction, job dissatisfaction, and intention to leave across seasonal employees within the hospitality industry; and (2) to identify the impact of job satisfaction and job dissatisfaction on intention to leave. 361 surveys were collected from 5 hotels in Busan, Korea. After screening procedure, 356 surveys were utilized. The results showed that the less satisfied and the more dissatisfied employees would have a higher chance to leave the job. Comparing both path coefficients, employees’ job dissatisfaction (dissatisfier) had a greater impact than their job satisfaction (satisfier) on their intention to leave.
Abstract
Using Two-Factor theory, the study was aimed (1) to examine the impact of emotional exhaustion on job satisfaction, job dissatisfaction, and intention to leave across seasonal employees within the hospitality industry; and (2) to identify the impact of job satisfaction and job dissatisfaction on intention to leave. 361 surveys were collected from 5 hotels in Busan, Korea. After screening procedure, 356 surveys were utilized. The results showed that the less satisfied and the more dissatisfied employees would have a higher chance to leave the job. Comparing both path coefficients, employees’ job dissatisfaction (dissatisfier) had a greater impact than their job satisfaction (satisfier) on their intention to leave.
참고문헌 (36)
- Alexander, J. A, "Nursing Turnover and Hospital Efficiency: An Organization-Level Analysis", Industrial Relations, 33(4), pp.505~520 (1994)
- Anderson, J. C, "Structural Modeling in Practice: A Review and Recommended Two-Step Approach", Psychological Bulletin, 103(3), pp.411~423 (1988)
- Babakus, E, "The Role of Emotional Exhaustion in Sales Force Attitude and Behavior Relationships", Journal of the Academy of Marketing Science, 27(1), pp.58~70 (1999)
- Babin, B, "Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women", Journal of Marketing, 62(2), pp.77~91 (1998)
- Bannister, B. D, "Applying a Causal Analytic Framework to the Mobley, Horner, and Hollingsworth(1978) Turnover Model: A Useful Reexamination", Journal of Management, 12(3), pp.433~443 (1986)
- Boles, J. S, "Role Stress, Work-family Conflict and Emotional Exhaustion: Inter-Relationships and Effects on Some Work-Related Consequences", Journal of Personal Selling & Sales Management, 17(1), pp.17~28 (1997)
- Cropanzano, R, "The Relationship of Emotional Exhaustion to Work Attitudes, Job Performance, and Organizational Citizenship Behaviors", Journal of Applied Psychology, 88(1), pp.160~169 (2003)
- Faulkner, B, "Workplace Induced Stress among Operational Staff in the Hotel Industry", International Journal of Hospitality Management, 16(1), pp.99~117 (1997)
- Fornell, C, "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, 18(1), pp.39~50 (1981)
- Gaines, J, "Emotional Exhaustion in a High Stress Organization", Academy of Management Journal, 26(4), pp.567~586 (1983)
- Gill, A. S, "Mitigating Stress and Burnout by Implementing Transformational Leadership", International Journal of Contemporary Hospitality Management, 18(6), pp.469~481 (2006)
- Hartline, M. D, "The Management of Customer-Contact Service Employees: An Empirical Investigation", Journal of Marketing, 60(4), pp.52~70 (1996)
- Herzberg, F, "Work and the Nature of Man" (1971), World Publishing
- Herzberg, F, "The Motivation to Work" (2005), Transaction Publishers
- Herzberg, F, "The Motivation to Work" (1959), John Wiley
- Jackson, S. E, "Toward an Understanding of the Burnout Phenomenon", Journal of Applied Psychology, 71(4), pp.630~640 (1986)
- Janssen, P, "Specific Determinants of Intrinsic Work Motivation, Burnout, and Turnover Intentions: A Study among Nurses", Journal of Advanced Nursing, 29(6), pp.1360~1369 (1999)
- Karatepe, O. M, "The Effects of Work Role and Family Role Variables on Psychological and Behavioral Outcomes of Frontline Employees", Tourism Management, 27(2), pp.255~268 (2006)
- Karatepe, O. M, "Conflict, Exhaustion, and Motivation: A Study of Frontline Employees in Northern Cyprus Hotels", International Journal of Hospitality Management, 26(3), pp.645~665 (2007)
- Kim, H. J, "Hotel Job Burnout: The Role of Personality Characteristics", International Journal of Hospitality Management, 26(2), pp.421~434 (2007)
- Lam, T, "New Employees' Turnover Intentions and Organizational Commitment in the Hong Kong Hotel Industry", Journal of Hospitality & Tourism Research, 26(3), pp.217~234 (2002)
- Ledgerwood, C. E, "Antecedents of Employee Burnout in the Hotel Industry", Progress in Tourism and Hospitality Research, 4(1), pp.31~44 (1998)
- Lee, R. T, "A Meta-Analytic Examination of the Correlates of the Three Dimensions of Burnout", Journal of Applied Psychology, 81(2), pp.123~133 (1996)
- Lundberg, C, "Herzberg’s Two-Factor Theory of Work Motivation Tested Empirically on Seasonal Works in Hospitality and Tourism", Tourism Management, 30(6), pp.890~899 (2009)
- Maslach, C, "Burnout: The Cost of Caring" (1982), Prentice Hall
- Maslach, C. A, "The Measurement of Experienced Burnout", Journal of Occupational Behavior, 2(2), pp.99~113 (1981)
- Maslach, C. A, "Maslach Bumout Inventory" (1986), Consulting Psychologists Press
- Mobley, W. H, "Intermediate Linkages in the Relationship between Job Satisfaction and Employee Turnover", Journal of Applied Psychology, 62(2), pp.237~240 (1977)
- Moore, J. E, "Why is This Happening? A Causal Attribution Approach to Work Exhaustion Consequences", Academy of Management Review, 25(2), pp.335~349 (2000)
- Morris, J. A, "The Dimensions, Antecedents, and Consequences of Emotional Labor", Academy of Management Review, 21(4), pp.986~1010 (1996)
- Mulvey, K. P, "A National Study of the Substance Abuse Treatment Workforce", Journal of Substance Abuse Treatment, 24(1), pp.51~57 (2003)
- Nunnally, J. C, "Psychometric Theory" (1978), McGraw-Hill
- Weisberg, J, "Measuring Workers’ Burnout and Intention to Leave", International Journal of Manpower, 15(1), pp.4~14 (1994)
- Wharton, A. S, "The Affective Consequences of Service Work", Work and Occupations, 20(2), pp.205~232 (1993)
- Wright, T. A, "Emotional Exhaustion as a Predictor of Job Performance and Voluntary Turnover", Journal of Applied Psychology, 83(3), pp.486~493 (1998)
- Yavas, U, "Attitudinal and Behavioral Consequences of Work-Family Conflict and Family-Work Conflict: Does Gender Matter", International Journal of Service Industry Management, 19(1), pp.7~31 (2008)