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경찰공무원의 조직 내 무례함 경험과 자신의 무례한 행동: 조직문화의 조절효과

Police Officer's Workplace Incivility Experience and Their Incivility: The Moderating Effect of Organizational Culture

주재진
한국공안행정학회 (Korean Association Of Public Safety And Criminal Justice)|2017.09|한국공안행정학회보 (korean Journal of Public Safety and Criminal Justice)|제26권 제3호|pp. 321-356|DOI http://dx.doi.org/10.21181/KJPC.2017.26.3.321

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참고문헌

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조절효과Organizational Culture조직문화Workplace IncivilityModerating Effect.조직 내 무례함상관의 무례함동료 및 부하의 무례함Superior IncivilityColleagues and Subordinates Incivility
주제분류행정학

초록

조직 속의 개인이 상관과 동료 등의 구성원들과 좋은 분위기 속에서 업무를 수행한다는 것은 구성원 개인의 성과향상 뿐만 아니라 조직 목표의 달성이라는 효과성 향상으로 이어지기 때문에 구성원과 조직의 성과향상을 위해, 리더들의 주요 관심사 중 하나는 ‘일하기 좋은 직장’을 만드는 것이다. 특히, 구성원들이 서로 존중하고 배려하는 마음을 가지고 조직생활을 해 나간다는 것은 건강한 조직의 근간이라고 볼 수 있다. 이 연구에서는 경찰공무원들이 경험하고 있는 조직 내 무례함과 이에 대한 반응행동으로서의 자신의 무례함의 관계를 검증하고, 이미 사회화 과정을 상당히 거친 조직속의 경찰공무원은 개인적 특성 보다는 조직/직업 속에서의 조직/직업적 사회화 과정과 조직문화에 더 많은 영향을 받는다는 속성을 고려하여 조직문화의 조절효과를 검증하여, 경찰조직을 대상으로 한 실증적 연구의 방향성을 제시하는 것을 목적으로 하였다. 분석결과, 조사 대상 경찰공무원의 조직 내 무례함 경험은 동료 및 부하의 무례함>상관의 무례함>자신의 무례함 순으로 나타났고, 조직 내 무례함의 하위변수 모두가 자신의 무례함에 정(+)적인 영향을 미치는 것으로 나타났다. 그리고 조직 내 무례함이 자신의 무례함에 미치는 영향에 있어서 조직문화의 조절효과는, 상관의 무례함이 자신의 무례함에 미치는 영향에 있어서 집단문화와 합리문화는 정(+)적인 조절역할을, 그리고 동료 및 부하의 무례함이 자신의 무례함에 미치는 영향에 있어서는 조직문화의 하위변수 모두가 부(-)적인 조절 역할을 하는 것으로 나타났다.

Abstract

This study explored the relationship between the police officer's workplace incivility experience, and their incivility. The police officer's workplace incivility experience has been measured, and then how their workplace incivility experience affects the their incivility has been examined. For the purpose, this study, the literature on workplace incivility has been reviewed and with particular emphasis on associated conceptual issues. in chapter 2, presents an overview of research that has assessed the ability to explain workplace incivility. in chapter 3 and 4, deals with the empirical relationships between workplace incivility experience and their incivility. By reviewing previous finding, police officer's workplace incivility experience (Superior incivility, Colleagues and subordinates incivility) were selected as independent variables, and and their incivility was selected as dependent variable. and and Organizational Culture was selected as moderating variable(the group culture, the hierarchical culture, the developmental culture, the rational culture). The result of analysis showed that ‘superior incivility’, ‘colleagues and subordinates incivility’ influenced in ‘their incivility’(positive). And The Moderation effect was tested: ‘Superior incivility’→‘Developmental Culture’ & ‘Rational Culture’→‘Their incivility’(positive). and ‘Colleagues and subordinates incivility’→‘Organizational Culture’(the group culture, the hierarchical culture, the developmental culture, the rational culture)→‘Their incivility’(negative).

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