조직공정성과 조직신뢰 및 조직시민행동과의 관계에 대한 연구 : 소기업을 대상으로
A Study on the Relationship between Organizational Justice, Organizational Trust and Organizational Citizenship Behavior : Focusing on the Small Businesses
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초록
본 연구는 소기업 구성원들을 대상으로 조직공정성, 조직신뢰, 조직시민행동 사이의 관계를 분석하고자 하였다. 연구모형은 조직공정성이 조직신뢰와 조직시민행동에 미치는 영향과 조직공정성과 조직시민행동 사이에서 조직신뢰의 매개효과를 포함하였다. 본 연구는 전국소재 친환경인증기관 구성원을 대상으로 변수별로 1차와 2차로 나누어 설문을 수집하였다. 본 연구는 2020년 5월-6월에 1차로 조직공정성 설문을 수집하였고, 2021년 2월-3월에 1차 설문 대상자들과 동일한 사람을 대상으로 2차로 조직신뢰와 조직시민행동에 관한 설문을 수집하였다. 최종 분석대상은 26개 친환경인증기관 임직원 159명이었다. 가설검증은 회귀분석과 붓스트랩을 통해 진행하였다. 본 연구의 결과 분배공정성과 절차공정성은 조직신뢰와 긍정적으로 유의적인 관계가 있었다. 또한 분배공정성은 조직시민행동에 유의적인 정의 영향력이 있었지만 절차공정성이 조직시민행동에 미치는 유의적인 영향력은 확인할 수 없었다. 그리고 본 연구는 분배공정성 및 절차공정성과 조직시민행동 사이에서 조직신뢰의 완전매개효과를 확인하였다. 이러한 연구결과는 소기업 연구에 대한 이론적인 시사점과 함께 소기업경영자들에 대해 기업 실무적인 시사점을 제공할 것이다.
Abstract
This study focused on the relationship between organizational justice, organizational trust, and organizational citizenship behavior for small business members. In this study, questionnaires were collected from the members of eco-friendly certification institutions. Organizational justice questionnaires were collected first in May-June 2020, and the second questionnaires on organizational trust and organizational citizenship behavior for the same people as the first survey subjects in February-March 2021 were collected. The final sample was 159 executives and employees of 26 eco-friendly certification institutions. Hypothesis testing was conducted through regression analysis and bootstrap. As a result of this study, distribution and procedural justice had a positively significant relationship with organizational trust. In addition, although distributive justice had a significant positive effect on organizational citizenship behavior, it was not possible to confirm the significant influence of procedural justice on organizational citizenship behavior. And this study confirmed the complete mediating effect of organizational trust between distribution and procedural justice and organizational citizenship behavior.These research results will provide theoretical implications for small business research as well as practical implications for small business managers.
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