본문 바로가기
KERD
논문KCI 등재

기업역량으로서의 조직학습 - 품질경영활동과 기업성과간의 매개적 역할을 중심으로

A study of organizational learning as a corporate competency: focusing on the mediate effect between quality management and business performance

2

조회

0

다운로드

15

인용

0

참고문헌

키워드

주제분류학제간연구

초록

This study investigates the relationships of total quality management (TQM), organizational learning (OL)activities and business performance and examines the partial mediation effect of OL activities on business performance in Korean industrial manufacturing setting. Main target sample firms were all manufacturing companies listed in the Korea Composite Stock Price Index (KOSPI) and 206 firms participated. This study theoretically develops a conceptual model with 3 hypotheses regarding how TQM practices influence OL activities and how the OL activities partially mediate between the TQM practices and business performance. To examine these hypotheses, Structural Equation Modeling (SEM) was employed and an alternative model which includes a path between errors of leadership factor and OL construct was developed. The findings are TQM practices cannot directly influence business performance but indirectly impact business performance through OL activities. This study found that OL activities play a role as firms’ critical competency to improve business performance.

Abstract

This study investigates the relationships of total quality management (TQM), organizational learning (OL)activities and business performance and examines the partial mediation effect of OL activities on business performance in Korean industrial manufacturing setting. Main target sample firms were all manufacturing companies listed in the Korea Composite Stock Price Index (KOSPI) and 206 firms participated. This study theoretically develops a conceptual model with 3 hypotheses regarding how TQM practices influence OL activities and how the OL activities partially mediate between the TQM practices and business performance. To examine these hypotheses, Structural Equation Modeling (SEM) was employed and an alternative model which includes a path between errors of leadership factor and OL construct was developed. The findings are TQM practices cannot directly influence business performance but indirectly impact business performance through OL activities. This study found that OL activities play a role as firms’ critical competency to improve business performance.

참고문헌 (59)

  1. 김수욱, "기업의 품질성과와 재무성과의 관계 연구", 한국생산관리학회지, 16(2), pp.153~179 (2005), 한국생산관리학회
  2. 문재영, "한국 국가품질상(KNQA)의 효과성 측정을 위한 측정도구 개발", 품질경영학회지, 34(2), pp.22~32 (2006), 한국품질경영학회
  3. 배병렬, "AMOS 7에 의한 구조방정식 모델링" (2007), 도서출판 청람
  4. 이상진, "품질경영 실행과정에서 학습촉진 요인의 유효성에 관한 연구", 한국생산관리학회지, 16(3), pp.31~57 (2005), 한국생산관리학회
  5. 장수덕, "조직학습, 환경의 불확실성, 그리고 기업성과간의 관계", 인적자원관리연구, 15(1), pp.153~172 (2008), 한국인적자원관리학회
  6. 진규동, "학습조직 활동과 조직성과에 관한 연구-제조업과 비제조업을 중심으로", 기업교육연구, 10(1), pp.1~26 (2008), 한국기업교육학회
  7. Anderson,J.C, "A path analytic model of a theory of quality management underlying the Deming management method:Preliminary empirical finding", Decision Sciences, 26(5), pp.637~658 (1995)
  8. Argyris,C, "Organizational learning:A theory of action perspective" (1978), Addison-Wesley
  9. Argyris,C, "What Is An Organization That It may Learn?,In Organizational learning II: Theory, method and practice" (1996), Addison-Wesley
  10. Barney,J.B, "Firm resources and sustained competitive advantage", Journal of Management, 17, pp.99~120 (1991)
  11. Barrow,J.W, "Does total quality management equal organizational learning?", Quality Progress, 26(7), pp.39~44 (1993)
  12. Benner,M.J, "Exploitation,Exploration,and Process management:the Productivity Dilemma Revisited", Academy of Management Review, 28(2), pp.238~256 (2003)
  13. Bontis,N, "Managing an organizational learning system by aligning stocks and flows", Journal of Management Studies, 39(4), pp.437~469 (2002)
  14. Chen,H-C, "Development and validation of the learning transfer system inventory in Taiwan", Human Resource Development Quarterly, 16(1), pp.55~85 (2005)
  15. Chiles,T.H, "Theorizing TQM:An Austrian and evolutionary economics interpretation", Journal of Management Studies, 37(2), pp.185~212 (2000)
  16. Choo,A.S, "Method and context perspectives on learning and knowledge creation in quality management", Journal of Operation Management, (25), pp.918~931 (2007)
  17. Choo,A.S, "Method and Psychological Effects on Learning Behaviors and Knowledge Creation in Quality Improvement Projects", Management Science, 53(3), pp.437~450 (2007)
  18. Crosby,P.B, "Quality is free:The art of making quality certain" (1979), New American Library
  19. Crossan,M, "Organizational learning and strategic renewal", Strategic Management Journal, (24), pp.1087~1105 (2003)
  20. The Strategic Management of Organization Learning, "Crossan,M", Ivey, ~, pp.Working Paper presented at Academy of Management (1998)
  21. Measuring Organizational Learning, "Crossan,M", Ivey, ~, pp.Working paper presented at Academy of Management 1997 (1997)
  22. Crossan,M, "An organizational learning framework from intuition to institution", Academy of Management Review, 24(3), pp.522~537 (1999)
  23. Crossan,M, "Organizational learning:Dimensions for a theory", The International Journal of Organizational Analysis, 3(4), pp.337~360 (1995)
  24. Dean,J.W, "Management Theory and Total Quality:Improving research and practice through theory development", Academy of Management Review, 19(3), pp.392~418 (1994)
  25. Deming,E, "Out of the Crisis" (1986), Massachusetts Institute of Technology, Center for Advanced Engineering Study
  26. Easton,G.S, "The Effect of Total Quality Management on Corporate Performance:An Empirical Investigation", Journal of Business, 71(2), pp.253~307 (1998)
  27. Fabrigar,L.R, "Evaluating the use of exploratory factor analysis in psychological research", Psychological Methods, 4(3), pp.272~299 (1999)
  28. Ferguson-Amores,M.C, "Strategies of Renewal:The Transition from Total Quality Management to the Learning Organization", Management Learning, 36(2), pp.149~180 (2005)
  29. Flynn,B.B, "The Impact of Quality Management Practices on Performance and Competitive Advantage", Decision Sciences, 26(5), pp.659~691 (1995)
  30. Fornell,C, "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, 18, pp.39~50 (1981)
  31. Hackman,J.R, "Total quality management:Empirical,conceptual,and practical issues", Administrative Science Quarterly, 40(2), pp.309~341 (1995)
  32. Hu,L, "Cutoff Criteria for Fit Indexes in Covariance Structure Analysis:Conventional Criteria Versus New Alternatives", Structural Equation Modeling, 6(1), pp.1~55 (1999)
  33. Huber G, "Organizational learning:The contributing processes and the literature", Organizational Science, 2(1), pp.88~115 (1991)
  34. Jerez-Gomez,P, "Organizational learning capability:a proposal of measurement", Journal of Business Research, (58), pp.715~725 (2005)
  35. Juran,J.M, "Juran on leadership for quality" (1989), The Free Press
  36. Kaynak,H, "The relationship between total quality management practices and their effects on firm performance", Journal of Operations Management, 21(4), pp.405~435 (2003)
  37. Kim,D.H, "The Link between Individual and Organizational Learning", Sloan Management Review, (Fall), pp.37~50 (1993)
  38. Kline,R.B, "Principles and Practice of Structural Equation Modeling" (2005), Guilford Press
  39. Lapre,M, "Organizational Learning Curve for Customer Dissatis faction:Heterogeneity Across Airlines", Management Science, 52(3), pp.352~366 (2006)
  40. Levin,D.Z, "Organizational Learning and the Transfer of Knowledge:An Investigation of Quality Improvement", Organization Science, 11(6), pp.630~647 (2000)
  41. Li,S, "The impact of supply chain management practices on competitive advantage and organizational performance", Omega, 34(2), pp.107~124 (2006)
  42. Lopez,S.P, "Human Resource Practices,Organizatio nal Learning and Business Performance", Human Resource Development International, 8(2), pp.147~164 (2005)
  43. March,J.G, "Exploration and exploitation in organizational learning", Organization Science, (2), pp.71~87 (1991)
  44. Molina,L.M, "Relationship between quality management practices and knowledge transfer", (25), pp.682~701 (2007)
  45. Nair,A, "Meta-analysis of the relationship between quality management practices and firm performance–implications for quality management theory development", Journal of Operations Management, (24), pp.948~975 (2006)
  46. Nonaka,I, "A dynamic theory of organizational knowledge creation", Organization Science, 32(1), pp.7~23 (1994)
  47. Powell,T.C, "Total quality management as competitive advantage:A review and empirical study", Strategic Management Journal, 16, pp.15~37 (1995)
  48. Prieto,I.M, "Learning capability and business performance:a nonfinancial and financial assessment", The Learning Organization, 13(2), pp.166~185 (2006)
  49. Reeves,C.A, "Defining quality:alternatives and implications", Academy of Management Review, 19(3), pp.419~445 (1994)
  50. Salaheldin,S.I, "Critical success factor for TQM implementation and their impact on performance of SMEs", International Journal of Productivity and Performance Management, 58(3), pp.215~237 (2008)
  51. Samson,D, "The relationship between total quality management practices and operational performance", Journal of Operations Management, 17(4), pp.393~409 (1999)
  52. Saraph,J.V, "An instrument for measuring the critical factors of quality management", Decision Sciences, 20(4), pp.810~829 (1989)
  53. Senge,P.M., "It’s the Learning:The Real Lesson of the Quality Movement", The Journal for Quality and Participation, 22(6), pp.34~40 (1999)
  54. Sinkula.,J.M, "Market Information Processing and Organizational Learning", Journal of Marketing, (58), pp.35~45 (1994)
  55. Sitkin,S.B, "Distinguishing control from learning in total quality management:a contingency perspective", Academy of Management Review, 19(3), pp.537~564 (1994)
  56. Sousa,R, "Quality management re-visited:a reflective review and ag enda for future research", Journal of Operations Management, (20), pp.91~109 (2002)
  57. Spender,J.C, "Making knowledge the basis of a dynamic theory of the firm", Strategic Management Journal, 17(4), pp.5~62 (1996)
  58. Vera,D, "Strategic leadership and organizational learning", Academy of Management Review, 29(2), pp.222~240 (2004)
  59. York,K, "Causation or co variation:an empirical re-examination of the link between TQM and financial performance", Journal of Operations Management, (22), pp.291~311 (2004)

관련 논문AI추천

이 간행물의 다른 논문 (11건)