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중소기업의 TQM 활동과 혁신성과 : 조직 학습역량의 조절효과

SMEs’ TQM Activities and Innovation Performance : Moderating Effect of Organizational Learning Capability

김진한|김길선|박진한
한국중소기업학회|2013.06|중소기업연구|제35권 제2호|pp. 105-128

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참고문헌

키워드

조절효과Moderating EffectTQMSMEs중소기업혁신성과Innovation Performance조직학습역량Organizational Learning Capability
주제분류경영학

초록

본 연구는 국내 중소기업들을 대상으로 TQM의 유기적 요소(organic elements)와 기계적 요소(mechanistic elements), 조직 학습역량(organizational learning capability)의 역할을 명확히 함으로써 이 세 가지 요소들을 균형 있게 활용하는 것이 중요함을 제시하고, 이들 요소들이 혁신성과 창출에 미치는 영향을 이해하고자 하는 목적으로 진행되었다. 이를 위해 국내 중소기업들을 대상으로 하는 실증분석을 통하여 TQM 관행의 유기적 차원과 기계적 차원이 중소기업의 혁신성과에 미치는 영향을 규명함과 동시에 TQM 활동과 혁신성과의 관계에서 조직 학습역량의 조절효과를 확인하였다. 100개의 표본을 근거로 분석한 결과 TQM의 유기적 요소와 기계적 요소 각각은 중소기업의 혁신성과 창출에 긍정적인 영향을 미치는 것으로 나타났다. 또한, 조직 학습역량의 조절효과는 유기적 TQM 관행의 실행에서만 발견할 수 있으며 유기적 TQM 관행과 조직 학습역량은 혁신성과의 창출에서 조절효과를 갖는 것으로 나타났다. 하지만 기계적 TQM 관행은 조직 학습역량과의 상호관계에서 유의한 조절효과를 갖지 않는 것으로 나타나 중소기업이 전사적 품질경영을 수행함에 있어 유기적 요소와 기계적 요소를 위한 균형 잡힌 시스템을 보유하지 못하고 있음을 유추할 수 있다.

Abstract

The purpose of current study is to clarify the roles of organic and mechanistic elements of TQM and organizational learning capability (OLC) for domestic small and medium size enterprises (SMEs), and to provide a framework in which these three factors are interrelated with organizational innovation performance. To that end, we conduct a survey of SMEs in Korea to find out main effects of organic and mechanistic dimensions of TQM practices on SMEs' innovative performance, and a moderating effect of organizational learning capability between organic and mechanical elements of TQM practices and innovation performance. Using the samples of 100 firms, we found that the organic and mechanistic elements have positive direct effects on organizational innovation performance. But the only moderating effect we found is the one between organic elements and OLC on organizational performance, which indicates that SMEs should invest more efforts to build a balanced system for organic and mechanistic practices of TQM.

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중소기업의 품질경영에서 학습촉진요인과 TQM실행 요인의 영향관계: ISO인증 중소기업을 중심으로이상진, 이진춘한국중소기업학회 · 중소기업연구2007 · 제29권 제4호기업역량으로서의 조직학습 - 품질경영활동과 기업성과간의 매개적 역할을 중심으로오석영한국품질경영학회 · 품질경영학회지2010 · 제38권 제1호구조적, 환경적 품질경영활동이 조직학습활동과 기업성과에 미치는 영향: KOSPI 상장 제조업 중심으로오석영한국직업능력연구원 · 직업능력개발연구2011 · 제14권 제1호품질관리관행과 중소기업 성과간의 관계에 대한 연구: 조직내 맥락적 양면성의 매개효과 검증을 중심으로이순옥, 이재훈, 조효비한국벤처창업학회 · 벤처창업연구2017 · 제12권 제3호중소기업의 TQM활동이 경영성과에 미치는 영향이재식대한경영정보학회 · 경영과 정보연구2013 · 제32권 제1호품질경영 관행이 기업성과 및 품질성과에 미치는 영향: 중소 제조기업 관점에서김재영, 이성희, 이원희한국상품학회 · 상품학연구2018 · 제36권 제1호

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